The problem was corrected as soon as it was identified in engineering verification tests, so that all Verbatim 2X speed DVD-R discs being sold into our sales channels are now fully compatible with the Sony DRU500A. Other Verbatim DVD media, including DVD-RW, DVD+RW, DVD+R, 4X speed DVD-R, as well as most 2X speed DVD-R discs are not affected by this issue and are fully compatible with the Sony DRU500A.
If you have a DRU400A drive and wish to use Verbatim recordable media in that drive, we recommend use of the DVD+R 2.4X speed media or the new 4X DVD-R media which will be available in the US and Canada from December 2002.
Every effort has been made to purge non-compatible DVD-R media inventory from Verbatim's retailers and distributors. Verbatim will replace any non-compatible media at no cost to you. In the US and Canada please contact Verbatim technical support preferable by e-mail to email@example.com or by calling 1-800-538-8589 between the hours of 10.00am and 4.00pm EST. We will quickly issue a return authorization number and send you replacement product.
We sincerely apologize to you for any inconvenience caused by this issue.
Thank you for supporting Verbatim products..."