H L Data Storage Store Banner 970x90
Breaking News

Klipsch announces the debut of its new Reference series speakers Sony WH-1000XM5 wireless headphones get latest noise canceling tech A Huge Step for Unprecedented Compatibility, MSI 300-series Motherboards Are Ready to Support Zen 3 Processors with AGESA Combo PI V2 1.2.0.7 A brand-new look for Android Auto TerraMaster Launches Partner Program Along with 9 New Professional NAS Products

logo

  • Share Us
    • Facebook
    • Twitter
  • Home
  • Home
  • News
  • Reviews
  • Forum
  • Legacy
  • About
    • Submit News

    • Contact Us
    • Privacy

    • Promotion
    • Advertise

    • RSS Feed
    • Site Map

Search form

UK's Competition Authority to Inverstigate Nintendo Switch, PlayStation and Xbox on Roll-over Contracts

UK's Competition Authority to Inverstigate Nintendo Switch, PlayStation and Xbox on Roll-over Contracts

Gaming Apr 5,2019 0

The CMA, UK’s primary competition and consumer authority, has launched a consumer law investigation into Nintendo Switch, PlayStation and Xbox to find out whether their auto-renewal terms are unfair.

The CMA is concerned about whether some of these companies’ business practices are legal, such as their use of auto-renewals for online gaming contracts, their cancellation and refund policies, and their terms and conditions.

As well as buying consoles and games, people can pay for online services, such as playing against other gamers, communicating with other players, and extra games.

These services can involve a membership which is often entered into on an auto-renewal basis. This means that money will be automatically taken from a person’s account as the membership rolls over.

The CMA has written to Nintendo Switch, PlayStation and Xbox requesting information about their online gaming contracts to help better understand their practices. It is also calling on customers who use these services to get in touch with the CMA and share their experiences in order to assist the investigation, which will examine issues including:

  • are the contract terms unfair? - do the companies’ terms give them wide discretion to change the quality of the deal, for example, by reducing the number of games included or increasing the price?
  • how easy it is to cancel or obtain a refund? - are there any factors that make it difficult for people to cancel their contract or get their money back?
  • how fair is the auto-renewal process? - are customers clearly told that their membership will be rolled over, are they regularly reminded that they are on a roll-over contract before further payments are taken, and is auto-renewal set as the default option?

The CMA has not reached a view as to whether or not companies have broken consumer protection law. However, if the CMA thinks the companies’ practices are misleading or their terms are unfair, such that they are breaking consumer protection law, it could take enforcement action.

In a statement, Microsoft said: "We have received a notification from the Competition and Markets Authority and will be co-operating fully with their investigation."

Nintendo and Sony have not yet responded to a request for comment.

Tags: Nintendo SwitchPlayStation NetworkXbox One
Previous Post
Facebook Took Down 74 Malicious Groups Selling Passwords, Credit Cards And Hacking Services
Next Post
Europe Accuses BMW, Daimler and VW for Restricting Competition on Emission Cleaning Technology

Related Posts

  • Nintendo announces Nintendo Switch OLED Model with a vibrant 7-inch OLED screen launching Oct 8

  • Nintendo Reports Strong Switch Sales

  • Nintendo Stops Shipping Switch Consoles

  • Nintendo Switch Production and Shipping Delayed Due to Coronavirus

  • Nintendo CEO Shoots Down New Switch Model Rumors

  • Nintendo Switch Online Continues to Expand With More Classic Super NES and NES Games

  • Halo: Reach Now Available for Xbox One, Windows 10 and Steam, Plus Xbox Game Pass

  • Nintendo Switch Launching in China on Dec. 10

H L Data Storage Store Banner 300x600

 

Latest News

Klipsch announces the debut of its new Reference series speakers
Consumer Electronics

Klipsch announces the debut of its new Reference series speakers

Sony WH-1000XM5 wireless headphones get latest noise canceling tech
Consumer Electronics

Sony WH-1000XM5 wireless headphones get latest noise canceling tech

A Huge Step for Unprecedented Compatibility, MSI 300-series Motherboards Are Ready to Support Zen 3 Processors with AGESA Combo PI V2 1.2.0.7
PC components

A Huge Step for Unprecedented Compatibility, MSI 300-series Motherboards Are Ready to Support Zen 3 Processors with AGESA Combo PI V2 1.2.0.7

A brand-new look for Android Auto
Consumer Electronics

A brand-new look for Android Auto

TerraMaster Launches Partner Program Along with 9 New Professional NAS Products
Enterprise & IT

TerraMaster Launches Partner Program Along with 9 New Professional NAS Products

Popular Reviews

CeBIT 2005

CeBIT 2005

CeBIT 2006

CeBIT 2006

Zidoo Z9S 4K Media Player review

Zidoo Z9S 4K Media Player review

LiteOn iHBS112 review

LiteOn iHBS112 review

Club3D HD3850

Club3D HD3850

Pioneer BDR-2207 (BDR-207M) BDXL burner review

Pioneer BDR-2207 (BDR-207M) BDXL burner review

External USB Slim Recorders Comparison

External USB Slim Recorders Comparison

Crucial P1 NVMe 1TB SSD review

Crucial P1 NVMe 1TB SSD review

  • Home
  • News
  • Reviews
  • Forum
  • Legacy
  • About
    • Submit News

    • Contact Us
    • Privacy

    • Promotion
    • Advertise

    • RSS Feed
    • Site Map
  • About
  • Privacy
  • Contact Us
  • Promotional Opportunities @ CdrInfo.com
  • Advertise on out site
  • Submit your News to our site
  • RSS Feed