Uber Releases its 2020 Lost & Found Index
Uber has released the fourth annual Uber Lost & Found Index – a snapshot of what riders are leaving behind.
In 2019, phones, wallets, keys and bags once again topped the list of the most commonly forgotten items, with headphones, clothing, glasses and vapes following suit. In fact, Uber saw a more than 21% increase in lost AirPods from last year. But riders aren’t just leaving the usuals behind – they’re forgetting everything from mice, to bubble machines, to guinea pig slippers and more.
As for the most forgetful cities in the U.S.? Lubbock, TX took the top spot, followed closely by Oxford, Mississippi. The Index shows folks across the U.S. are most forgetful on Fridays and Saturdays, and late at night. And holidays continue to haunt the forgetful: once again, Uber saw that some of the most forgetful days of the year were January 1 (New Year’s Day), October 27 (Halloween weekend), and March 17 (St. Patrick’s Day).
The full results are below.
The 2020 Uber Lost & Found Index
The 10 Most Commonly Forgotten Items:
Backpack / bag / purse
Vape / e-cig
ID / license / passport
The 50 Most Unique Lost Items:
Mice for my pet snake to eat
A specimen cup from the doctor’s office
Husband’s CPAP sleep machine
A cooler of breastmilk
A six pack of *much* needed toilet paper
One fake cosmetic tooth and a skin colored retainer
An apron from Krispy Kreme
A cat paw print from the vet
Keys with my dead dog’s dog tag with the name “Lucy”
Lanyard that says “virginity rocks”
My wife’s weed
A bubble machine
A purple suede weightlifting belt with blue stitching that says ‘FEARLESS’
An oxygen tank
A brown bag with a Nightmare Before Christmas costume, a Harry Potter wand and a Batman game
Cat tarot cards
A coconut purse. Literally a black & white plaid coconut with a zipper and a string, ugly as possible. My ID and all my keys are in the coconut purse
Jiu-Jitsu clothes and a towel
The top part of my crutch
A bedazzled tiny tube with an alien face in it
Bag of three stuffed elves
Sriracha themed high socks
Little purple box with gold dental appliance (bottom grillz)
Gray dog tent with blue wee wee pads inside
Game of Thrones wallet
Bag of wigs
A black leather choker with a silk chiffon piece
My surfing helmet
A special magnet gift for my grandfather in Poland
A hard boiled egg and I don’t want it back
Mustard-colored butt cushion
Jerusalem Bible and a church picture
Small spooky figurines
Cornhole bags for my cornhole set
My pants and my sword
A bag with Uggs and some curry powder
Purple cup with a llama on it
Guinea pig slippers
A food processor
A gold colored Star Trek shirt & fake ears
Steam mop and a box of garbage
A Ziploc containing approximately $12.00 in quarters
An electric servo and a gray fuel pump
A bag of onions & a cup of yogurt
A white remote for an implanted stimulator
The 10 Most “Forgetful” Cities:
College Station, Texas
St Cloud, Minnesota
Fayetteville, North Carolina
Most Forgetful Days / Times:
Uber riders are most forgetful on Fridays and Saturdays, and late at night.
People are most forgetful at 6pm (the rush to commute home?), 11pm and midnight.
Once again, we saw that some of the most forgetful days of the year were January 1 (New Year’s) and October 27 (Halloween weekend), and this year, March 17 (St. Patrick’s Day, and the most popular day to ride) made it into the top most forgetful days.
Lost items that peak on certain days:
People are most likely to forget a stroller on Mondays
People are most likely to forget their passport on Tuesdays
People are most likely to forget jewelry on Wednesdays
People are most likely to forget their ID on Thursdays
People are most likely to forget cash on Fridays
People are most likely to forget a bag on Saturdays
People are most likely to forget a bible on Sundays
2020 Lost Item Trends:
- Color me forgetful. Riders tend to leave red and blue items behind most often, with pink, green and purple items being forgotten frequently, too. Mustard and violet colored items are left behind least often!
- Luxury left behind. Uber sees its riders leave luxury Louis Vuitton items in Ubers far more often than Prada, YSL and Chanel. Folks hang onto their Fendi and Hermes products
Key findings. Keys are the third most forgotten items left behind in Ubers. But what brands do we see lost the most? BMW keys top the list, followed by Honda, Jeep and Toyota.
AirPods astray. Headphones also made the top ten list of most forgotten items, with AirPods showing up again and again. From a lost right pod to the case itself, Uber saw a more than 21% increase in lost AirPods since last year.
Cash is king. While folks leave all types of money behind – checks, credit cards, bags of coins – Uber sees cash left behind quite often. Folks tend to forget $100 most often, but Uber has seen riders forget $4,000 and even $9,000 in cash!
The best way to retrieve a lost item is to call the driver – but if you leave your phone itself in an Uber, you can login to your account on a computer. Here’s what to do:
- Tap “Your Trips” and select the trip where you left something
- Tap “I lost an item”
- Tap “Contact driver about a lost item”
- Scroll down and enter the phone number you would like to be contacted at. Tap submit.
- If you lost your personal phone, enter a friend’s phone number (you can do this by logging into your account on a computer, or using a friend’s phone).
- Your phone will ring and connect you directly with your driver’s mobile number.
- If your driver picks up and confirms that your item has been found, coordinate a mutually convenient time and place to meet for its return to you.
- If your driver doesn’t pick up, leave a detailed voicemail describing your item and the best way to contact you.