Sonos Customers Upset Over Move to Stop Updates for Older Speakers
Sonos Inc is facing a social media firestorm after the wireless speaker company decided to stop software updates for some of its older products.
The company announced on on Tuesday that starting in May 2020, some of its oldest products will no longer receive software updates or new features. Sonos said:
"Since launching our first products, technology has advanced at an exponential rate; from streaming services and voice assistants to wireless networking and Bluetooth capabilities. Through all of this transformation, we have continued delivering new features via software updates. We’re extremely proud of the fact that we build products that last a long time, and that listeners continue to enjoy them. In fact, 92% of the products we’ve ever shipped are still in use today. That is unheard of in the world of consumer electronics. However, we’ve now come to a point where some of the oldest products have been stretched to their technical limits in terms of memory and processing power."
This coming May, these legacy products— Sonos original Zone Players, Connect, and Connect:Amp (launched in 2006; includes versions sold until 2015), first-generation Play:5 (launched 2009), CR200 (launched 2009), and Bridge (launched 2007)—will no longer receive software updates or new features.
Sonos gave customers the option to either continue using the products without any new updates and features in the future or buy a new Sonos product with a 30% credit for each product replaced.
Hours after the company made the announcement, Sonos customers went on Twitter using the trending hashtag #SonosBoycott and tagging the company's Chief Executive Officer Patrick Spence with their questions.
The Sonos support team has been replying to irate customers.