Saturday, February 28, 2015
Search
  
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
New Draft Bill Focuses On Consumer Data Privacy
Uber Says Breach Affected 50K Drivers
Google Showcases Future Silicon Valley Headquarters
Lenovo Offers Free McAfee LiveSafe Following Superfish Security Concerns
Yahoo Gains Search Share
Twitter To Offer More User Safety Features
Google to Start Ranking Mobile-friendly Sites Higher
Qualcomm Extends LTE to Unlicensed Spectrum to Enhance Mobile Experiences
Active Discussions
Need serious help!!!!
burning
nvidia 6200 review
Hello
Burning Multimedia in track 0
I'm lazy. Please help.
sanyo e6 camera
need help on some cd burning...
 Home > News > General Computing > Google ...
Last 7 Days News : SU MO TU WE TH FR SA All News

Thursday, May 30, 2013
Google To Use Customer Service Ratings From STELLAService


Starting today, Google will license data from STELLAService Inc., an independent provider of customer service ratings and analytics for online retailers, to help shoppers better understand the service quality of online merchants.

STELLAService customer service performance data will be used within Google offerings, including Google Trusted Stores, a selective certification program that helps shoppers identify the best online stores.

"We have no doubt that customer service will emerge as the differentiator for many online retailers," STELLAService Chief Executive Jordy Leiser said. "This collaboration supports the shared goals of STELLAService and Google to provide a better and more informed online shopping experience to users around the world. By sharing customer service performance data with Google, we?re able to not only help consumers quickly identify companies with helpful service and fast delivery speeds, but we're also able to provide a new opportunity for the best online retailers to stand out from the pack with their great service."

"Google is dedicated to building a better shopping experience. We?re focused on making it easy for people to find exactly what they want at the best online stores" said Brian Marquardt, Group Product Manager, Google Shopping.

The companies did not disclose the specific length of the pact or how much Google is paying for the license.

Through a process audited by global accounting and auditing firm KPMG, STELLAService analysts measure and rate the end-to-end service experience across support channels including phone, email, chat and Twitter as well as shipping, returns and refunds. The service metrics include total time to reach a live representative on the phone, product and policy knowledge and packaging quality.


Previous
Next
Server Market Revenue Decreased in First Quarter        All News        Amazon Kindle Hits Chinese Market
Windows 8.1 Brings Back 'Start' Button, Better Usability     General Computing News      Facebook Introduces Verified Pages and Profiles

Get RSS feed Easy Print E-Mail this Message

Related News
Google Showcases Future Silicon Valley Headquarters
Yahoo Gains Search Share
Google to Start Ranking Mobile-friendly Sites Higher
Google Buys Softcard To Push Google Wallet Service
Google Mobile Search Now Shows Videos, News In One Place
Italy Plans To Conduct Inspections At Google U.S. Offices
Google Launches Chinese Language Developer Channel on YouTube
Mattel And Google Reimagines the Iconic View-Master Toy
Google Offers You 2GB Of Storage If You Run A Security Checkup
Google To Add Health-related Info To The Knowledge Graph
Google Says Right To Be Forgotten Should Be Limited To EU
Google Develops Uber Competitor: report

Most Popular News
 
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2015 - All rights reserved -
Privacy policy - Contact Us .