Thursday, July 30, 2015
Search
  
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
Researchers Showcase Javascript-based Attack On a Computer's DRAM
Hackers Used Twitter hashtags To Extract Data From Compromised Networks
Facebook Unveils New Security Checkup Tool
Court of Appeals Rejects Google's Move To Overturn Microsoft's Patent Royalty Victory
Toshiba Expands Lineup of Phase Detection Auto-Focus-equipped CMOS Image Sensors for Smartphones
Sony Profit Rises Following Demand For Mobile Cameras
Facebook Profit Fell In 2Q
Galaxy S6 Sales Not Enough To Keep Samsung's Profit High
Active Discussions
How to back up a PS2 DL game
Copy a protected DVD?
roxio issues with xp pro
How to burn a backup copy of The Frozen Throne
Help make DVDInfoPro better with dvdinfomantis!!!
Copied dvd's say blank in computer only
menu making
Optiarc AD-7260S review
 Home > News > General Computing > Google ...
Last 7 Days News : SU MO TU WE TH FR SA All News

Thursday, May 30, 2013
Google To Use Customer Service Ratings From STELLAService


Starting today, Google will license data from STELLAService Inc., an independent provider of customer service ratings and analytics for online retailers, to help shoppers better understand the service quality of online merchants.

STELLAService customer service performance data will be used within Google offerings, including Google Trusted Stores, a selective certification program that helps shoppers identify the best online stores.

"We have no doubt that customer service will emerge as the differentiator for many online retailers," STELLAService Chief Executive Jordy Leiser said. "This collaboration supports the shared goals of STELLAService and Google to provide a better and more informed online shopping experience to users around the world. By sharing customer service performance data with Google, we?re able to not only help consumers quickly identify companies with helpful service and fast delivery speeds, but we're also able to provide a new opportunity for the best online retailers to stand out from the pack with their great service."

"Google is dedicated to building a better shopping experience. We?re focused on making it easy for people to find exactly what they want at the best online stores" said Brian Marquardt, Group Product Manager, Google Shopping.

The companies did not disclose the specific length of the pact or how much Google is paying for the license.

Through a process audited by global accounting and auditing firm KPMG, STELLAService analysts measure and rate the end-to-end service experience across support channels including phone, email, chat and Twitter as well as shipping, returns and refunds. The service metrics include total time to reach a live representative on the phone, product and policy knowledge and packaging quality.


Previous
Next
Server Market Revenue Decreased in First Quarter        All News        Amazon Kindle Hits Chinese Market
Windows 8.1 Brings Back 'Start' Button, Better Usability     General Computing News      Facebook Introduces Verified Pages and Profiles

Get RSS feed Easy Print E-Mail this Message

Related News
Court of Appeals Rejects Google's Move To Overturn Microsoft's Patent Royalty Victory
Google Relases New Consent Policy in European Union
Google Announces Changes To Google Plus
Google Cloud Storage Nearline Offers 6PB Of Free Cloud Storage
LG Electronics Denies Take Over Rumors By Google
Google, Facebook And Amazon Keep Spending A lot On Lobbying
Google Could Move Into the Home-Services Market
Google Reports Confirms Serious Accident With Self-driving Car
Google Glass Could Resurrect In A Business Environment
Google's Strong Profit Driven By Wealthy Ad Business
Google Unveils Buy Button on Ads
Google Releases Smartphone Location Tracking Tools

Most Popular News
 
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2015 - All rights reserved -
Privacy policy - Contact Us .