Wednesday, June 01, 2016
Search
  
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
5-inch ARCHOS 50d Oxygen Retails For EUR 150
Heterogeneous Systems Architecture 1.1 Specification Launched With Multi-Vendor Architecture Support
Micron Debuts 3D NAND 1100 and 2100 SSDs
CyberLink Power DVD, Power Director, To Support VR Content
Hackers Attacked Myspace
Sony Xperia X Series Coming to the United States
Computex: New Dell 10 2-in-1 Laptops Are Starting At $249
Computex: Intel Launches 10-core Core i7 Processor Extreme Edition And Xeon Processor E3-1500v5 Family
Active Discussions
Which of these DVD media are the best, most durable?
How to back up a PS2 DL game
Copy a protected DVD?
roxio issues with xp pro
Help make DVDInfoPro better with dvdinfomantis!!!
menu making
Optiarc AD-7260S review
cdrw trouble
 Home > News > General Computing > Google ...
Last 7 Days News : SU MO TU WE TH FR SA All News

Thursday, May 30, 2013
Google To Use Customer Service Ratings From STELLAService


Starting today, Google will license data from STELLAService Inc., an independent provider of customer service ratings and analytics for online retailers, to help shoppers better understand the service quality of online merchants.

STELLAService customer service performance data will be used within Google offerings, including Google Trusted Stores, a selective certification program that helps shoppers identify the best online stores.

"We have no doubt that customer service will emerge as the differentiator for many online retailers," STELLAService Chief Executive Jordy Leiser said. "This collaboration supports the shared goals of STELLAService and Google to provide a better and more informed online shopping experience to users around the world. By sharing customer service performance data with Google, we?re able to not only help consumers quickly identify companies with helpful service and fast delivery speeds, but we're also able to provide a new opportunity for the best online retailers to stand out from the pack with their great service."

"Google is dedicated to building a better shopping experience. We?re focused on making it easy for people to find exactly what they want at the best online stores" said Brian Marquardt, Group Product Manager, Google Shopping.

The companies did not disclose the specific length of the pact or how much Google is paying for the license.

Through a process audited by global accounting and auditing firm KPMG, STELLAService analysts measure and rate the end-to-end service experience across support channels including phone, email, chat and Twitter as well as shipping, returns and refunds. The service metrics include total time to reach a live representative on the phone, product and policy knowledge and packaging quality.


Previous
Next
Server Market Revenue Decreased in First Quarter        All News        Amazon Kindle Hits Chinese Market
Windows 8.1 Brings Back 'Start' Button, Better Usability     General Computing News      Facebook Introduces Verified Pages and Profiles

Get RSS feed Easy Print E-Mail this Message

Related News
Google Wins Oracle in Android Trial
Google To Open Self-driving Car Engineering center in Michigan
Google Enhances Ads For Mobile Devices
Google's Paris Offices Raided
I/O: The next evolution of Google
Google Spaces Website Goes Live
The European Union Set To Fine Google 3 billion Fine: report
Google Announced iPhone Keyboard; Plans to Map the Interior World in 3-D With Project Tango
Russian Watchdog Cancels Google Fine
Google, Fiat Chrysler To Work Together On Self-driving Vehicles
Google's Pichai Sees the End of Computers
AT&T To Take On Google Fiber With Super-Fast Broadband Services

Most Popular News
 
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2016 - All rights reserved -
Privacy policy - Contact Us .