Sunday, April 30, 2017
Search
  
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
Hacker Gets Access To Unreleased "Orange Is The New Black" Netflix Episodes
Turkey Blocks Access To Wikipedia
Qualcomm Slashes Profit Expectations As Apple Refuses To Pay Royalty Payments
Kodi Clarifies DRM Stance, Shuts Down Rumors
ASML Countersues Nikon Over Alleged Patent Infringement
Image Sensors, Batteries And Playstation Boosts Sony's Profit
Cost Cuts Start Paying Off For Sharp
New Nintendo 2DS XL Gaming Handheld System Coming On July 28
Active Discussions
Which of these DVD media are the best, most durable?
How to back up a PS2 DL game
Copy a protected DVD?
roxio issues with xp pro
Help make DVDInfoPro better with dvdinfomantis!!!
menu making
Optiarc AD-7260S review
cdrw trouble
 Home > News > Mobiles > Apple A...
Last 7 Days News : SU MO TU WE TH FR SA All News

Monday, April 01, 2013
Apple Apologizes For China Customer Service


Apple Chief Executive Steve Cook on Monday issued an apology letter published on the company's Chinese website, vowed to revamp aspects of its customer-service policies in China.

In the letter, Mr. Cook said that the company deeply reflected on recent "feedback" on its warranty policies and apologized for misunderstandings created by poor communication with consumers.

"We are aware that a lack of communications...led to the perception that Apple is arrogant and doesn't care or attach enough importance to consumer feedback," Mr. Cook said, according to the letter. "We express our sincere apologies for any concerns or misunderstandings this gave consumers."

Apple has been criticized in China's media. China's national broadcaster, China Central Television (CCTV) and The People's Daily have accused Apple of skirting warranty periods, adopting customer-service policies that discriminate against Chinese customers, and formulating an inadequate and arrogant response to the reports. Both CCTV and the People's Daily said that Apple didn't offer customers new phones if they brought in damaged or defective phones, unlike in other countries. They also said Apple didn't give consumers a new one-year warranty after their phone was fixed.

Mr. Cook promised Apple would amend its warranty policies for the iPhone 4 and 4S, streamline its customer feedback, give further training to Apple authorized resellers on warranty policy, and more clearly post its warranty policy on its website. He said that Apple would extend warranties on repaired models of the iPhone 4 and 4S to one year for any phone repaired after April 1, 2012. The company will also now replace any broken iPhone 4 or 4S with a new phone.


Previous
Next
NEC Debuts 29-Inch, Ultra-Wide LED-Backlit Display        All News        Nvidia Adds New GPUs to GeForce 700M Line-up
Android, Sprint and Samsung Increased Share In Early 2013     Mobiles News      Apple Patents Flexible Display For a Future iPhone

Get RSS feed Easy Print E-Mail this Message

Related News
Samsung And Apple Maintain Top Spots in Smartphone Market
Apple Pay, Samsung Pay and Android Pay Set To Expand This Year
Apple To Educate Consumers Around Its Products Through "Today at Apple" Programs In Apple Stores
Apple Recruits NASA AR Specialist
Apple May Invest in Boeing Satellite Broadband Project
Beijing to Summon Apple Over Live Streaming Apps
Apple iMac Upgrades Coming In 2H17 High-end iMac Later
Apple to Road Test Self-Driving Car Software
Apple Eyes Toshiba's Memory Chip Business: reports
Qualcomm Files Answer and Counterclaims to Apple Lawsuit
Australian Regulator ACCC Takes Action Against Apple Over Alleged Misleading Guarantee Representations
Apple Refreshes the Mac Pros, New Modular Design Coming Next Year

Most Popular News
 
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2017 - All rights reserved -
Privacy policy - Contact Us .