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Monday, December 31, 2012
Microsoft To Give Xbox Live Users A Free Month Service


Xbox Live members affected by a recent outage of the Cloud Saved Games feature will be given an additional month of membership.

Xbox Live's Cloud Saved Games lets members store their saved games online so they can play them on a different console and pick up where they left off. An outage that hit Xbox Live on Friday also took the Saved Game feature offline.

As of early Monday, all issues had been fixed, Microsoft said.

To assuage all affected Xbox Live users, Microsoft will credit them a free month of membership, without having to ask for it, Microsoft's Major Nelson said.

"We want to thank all of our Xbox Live members impacted by the Cloud Saved Games service issue for your patience and understanding," said Alex Garden, general manager of Xbox Live. "It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone's game saves. Whether you couldn't access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox Live Gold memberships of everyone who was impacted. We can assure you we'll also be doing a thorough post mortem to help prevent this from happening again."


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