Friday, December 19, 2014
Search
  
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
T-Mobile to Pay $90 Million To Settle Case With FCC
New Trojan Targetted Banks Wordlwide
FBI Confirms North Korea Was Behind Sony Hack
Apple Responds To BBC's Allegations Over Working Conditions In Chinese Factory
BlackBerry Returns To Cash Flow
Comparison: Quantum Dot Vs. OLED Displays
Toshiba and SK Hynix Reach Settlement in Lawsuit Ahead Of CES
Google Concerned About MPAA's Actions To Revive SOPA
Active Discussions
Digital Audio Extraction and Plextools
Will there be any trade in scheme for the coming PSP Go?
Hello, Glad to be Aboard!!!
Best optical drive for ripping CD's? My LG 4163B is mediocre.
Hi All!
cdrw trouble
CDR for car Sat Nav
DVD/DL for Optiarc 7191S at 8X
 Home > News > Mobiles > AT&T Re...
Last 7 Days News : SU MO TU WE TH FR SA All News

Wednesday, November 07, 2012
AT&T Resolves Complaints Of Excess Data Charges


AT&T agreed to pay $700,000 to resolve complaints that the company switched certain consumers to its mandatory monthly wireless data plans even though it had promised they could retain their existing pay-as-you-go data plans.

AT&T has agreed to refund excess charges paid by individual customers, which could be as much as $25 to $30 a month, depending on data use. The transfers began occurring in November 2009, shortly after AT&T required first-time smartphone subscribers or those who upgraded their phones to enroll in monthly data plans. Consumer complaints prompted the Federal Communication Comission (FCC) to launch an investigation last year.

"Today's action sends a clear signal that wireless carriers can't wrongfully charge consumers," said FCC Chairman Julius Genachowski. "These strong FCC accountability measures will ensure customers are not over-charged. I am pleased that AT&T is taking the appropriate steps to resolve this issue."

"This Consent Decree puts precious dollars back in the pockets of consumers?where they belong," said Michele Ellison, Chief of the FCC's Enforcement Bureau. "We strongly encourage AT&T subscribers to check their bills closely and contact the company if they spot any overcharges related to wireless data."

AT&T smartphone customers who had pay-as-you-go data plans (or had disabled network data) and kept their old phones had the option to keep their pay-as-you-go data plans when the company made monthly plans mandatory in September 2009. Some consumers who replaced these phones under warranty or insurance, or who moved to a new residence were switched to the monthly plans, even though AT&T had said the "grandfathering" policy would continue to apply in these situations.

AT&T has also agreed to an extensive compliance plan, which includes: consumer notification, training of customer care representatives, and periodic compliance reports to the FCC. AT&T must also conduct additional searches of its records to identify improperly switched consumers and ensure appropriate refunds.


Previous
Next
Google Revamps Main Page        All News        TI Unveils New Wireless Charging Chip With Expanded Charge Area
BlackBerry 10 Receives FIPS Security Certification     Mobiles News      TI Unveils New Wireless Charging Chip With Expanded Charge Area

Get RSS feed Easy Print E-Mail this Message

Related News
AT&T and LG Collaborate On Connected Cars
AT&T Stopped Tracking Cellphones, Delays Investments To Fider
AT&T, Sprint Start Offering the Nexus 6
AT&T to Acquire Mexico Wireless Provider Iusacell
AT&T Has Misled Consumers with Unlimited Data Promises: FTC
Intel To Work With AT&T To Research Software Defined Networking
AT&T to Pay $80 Million to FTC for Consumer Refunds in Mobile Cramming Case
AT&T Launches High-speed U-verse Service for Businesses
Samsung Galaxy S 5 Active Available at AT&T Stores and Online
AT&T to Acquire DIRECTV For $48.5 Billion
AT&T To Announce DirectTV Buyout Soon
AT&T Cosidering A DirecTV Acquisition, WSJ Says

Most Popular News
 
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2014 - All rights reserved -
Privacy policy - Contact Us .