Monday, December 22, 2014
Search
  
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
North Korean Internet Otage Fuels Speculation
Semiconductor Market Set for Strongest Growth in Four Years in 2014
New Asus Dual-camera Zenfone Coming At CES
Samsung Introduces SE790C Curved Monitor
Chinese Motion-sensing VR Glasses Coming On Kickstarter
Kodak Returns To CES With Consumer Product Line
North Korea Suggests Joint Inverstigation With U.S. Over Sony Hacking
T-Mobile to Pay $90 Million To Settle Case With FCC
Active Discussions
Digital Audio Extraction and Plextools
Will there be any trade in scheme for the coming PSP Go?
Hello, Glad to be Aboard!!!
Best optical drive for ripping CD's? My LG 4163B is mediocre.
Hi All!
cdrw trouble
CDR for car Sat Nav
DVD/DL for Optiarc 7191S at 8X
 Home > News > General Computing > RealNet...
Last 7 Days News : SU MO TU WE TH FR SA All News

Thursday, May 24, 2012
RealNetworks Reaches Agreement with Washington State


RealNetworks reached an agreement with the Washington State Attorney General over discontinued e-commerce practices and will set up a up a $2 million compensation fund for its customers.

In accordance with the settlement agreement, RealNetworks has committed to discontinuing the use of pre-checked boxes for purchases of RealNetworks subscription products; spelling out more clearly the material terms of RealNetworks product offerings; offering online cancelation of subscription offerings and enhancing RealNetworks customer support guidelines regarding cancelation.

About two years ago, The Washington State Attorney General's Office contacted RealNetworks regarding concerns they had with some of its e-commerce practices. The company was being investigated for allegedly charging customers for services they did not subscribe to.

"While we disagree with the complaint filed by the Washington Attorney General, we acknowledge that some aspects of RealNetworks' e-commerce practices were not what our customers expected of us," RealNetworks said in a statement. "More importantly, those practices were not up to the high standards we expect of ourselves.The practices at the heart of the issue were discontinued years ago, prior to the commencement of this matter," the company added.

As part of its greement with the Washington Attorney General, RealNetworks has set up a restitution fund for certain U.S. customers who enrolled in RealNetworks subscription products between January 1, 2007 and December 31, 2009.

RealNetworks also created a 'Customer Bill of Rights' that spells out how its customers can expect to be treated by the company. The company has also launched a new website, www.realnetworksfacts.com, for its customers, employees and stakeholders to understand the situation and all that the company has done, to make things right for its customers.


Previous
Next
Latest Nero Kwik Software Simplifies Photo And Video Searching, Syncing Across Devices        All News        German Court Rules In Favor Of Microsoft In Texting Patent Case Against Motorola
Latest Nero Kwik Software Simplifies Photo And Video Searching, Syncing Across Devices     General Computing News      German Court Rules In Favor Of Microsoft In Texting Patent Case Against Motorola

Get RSS feed Easy Print E-Mail this Message

Related News
RealNetworks Introduces RealPlayer Cloud
RealNetworks Completes Sale of Patents and Video Codec Software to Intel
Intel to Buy Patents and Video Codec Software From RealNetworks
RealNetworks Barred from Manufacturing or Marketing RealDVD
RealNetworks and Viacom to Spin off Rhapsody
Judge Temporarily Halts Sales of RealDVD
MPAA, RealNetworks Battle Over RealDVD
MTV, Real and Verizon Join Forces to Battle iTunes
RealNetworks Launches Rhapsody 4.0
RealNetworks Vulnerabilites
Real Launches Rhapsody.com Website
Money Talks For Microsoft

Most Popular News
 
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2014 - All rights reserved -
Privacy policy - Contact Us .