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Update fails Nero Express 5.5.9->5.5.10 - 5/2/2003 4:44:07 PM   
stephenholden

 

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From: Canada
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Just replaced a burner with a new unit, which came with Nero Express 5.5.9.x
Tried to install the latest version I grabbed last night, and it fails when
trying to update the 'cover generator' software.
Don't have the specifics with me at the moment, but has anyone seen and fixed a similar problem??

Win2k+SP3, had EZCD 5 before (yuck), and 5.5.9 and InCD (latest) are installed and working.

Thanks,
Steve
Post #: 1
RE: Update fails Nero Express 5.5.9->5.5.10 - 5/2/2003 10:06:47 PM   
MP3Mogul


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To make sure we're on the right track, you tried to update NeroExpress with NeroExpress, or did you perhaps try to update NeroExpress to the full Nero Version?


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RE: Update fails Nero Express 5.5.9->5.5.10 - 5/5/2003 3:07:21 AM   
stephenholden

 

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Definitely Express->Express. Tried downloading it again just in case, and found one read-only file which I changed. Still dies on the cover generator right off the bat.

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RE: Update fails Nero Express 5.5.9->5.5.10 - 5/5/2003 3:50:50 AM   
MP3Mogul


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Hmmm.. Okay, Nero surfs here often CCAMPBELL... maybe he can lend a hand


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Post #: 4
RE: Update fails Nero Express 5.5.9->5.5.10 - 5/7/2003 11:06:30 PM   
stephenholden

 

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Went back and re-visited this. The only update from nero.com is a combined nero/nero express package claiming to be 5.5.10.?
Cannot find any mention of a separate update which is just for Nero Express. Maybe there isn't an update for express yet??

Steve.

(in reply to stephenholden)
Post #: 5
RE: Update fails Nero Express 5.5.9->5.5.10 - 5/28/2003 3:50:22 AM   
Michael Lee

 

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You can update Nero Express with regular Nero Burning Rom software. The only difference is : you only get Nero Express after the update and not the other stuffs that are in the regular version.


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Post #: 6
RE: Update fails Nero Express 5.5.9->5.5.10 - 6/30/2003 5:44:44 PM   
johngalt

 

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Joined: 6/30/2003
From: Canada
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Hi,

I have the same proglem. Updating from 5.5.8 -> 5.5.10+
Have tried the following updates:
5.5.1028 and 5.5.1035

Both provide the following error message:

Error during installation of component "CoverDesignerGeneral"

Using a Toshiba Satellite 2450 w/CD-RW and DVD-RW. Might be interesting to note that I got it working on this machine under XP with the updates listed abobe but get the error when using W2k.

Any suggestions greatly appreciated. Would hate to have to go back to XP just to burn CDs.

Thanks in advance to everyone.

(in reply to stephenholden)
Post #: 7
RE: Update fails Nero Express 5.5.9->5.5.10 - 7/23/2003 7:43:32 PM   
ChrisY

 

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Joined: 7/23/2003
From: USA
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I have the Nero 6 Ultra! (not so far it isn't) Edition. I get the same error on Windows XP "Error during installation of component "CoverDesignerGneral". Single OK button to click. The msgbox title is "NeroWebEngine". Contacting TechSupport at Nero to find out. Will post back if they are any help.
my email is chrisy at nhspokane . com

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Post #: 8
RE: Update fails Nero Express 5.5.9->5.5.10 - 7/23/2003 9:15:50 PM   
MP3Mogul


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Funny you have it? It will not be released for another 2 days.


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Post #: 9
RE: Update fails Nero Express 5.5.9->5.5.10 - 7/24/2003 2:17:26 AM   
ChrisY

 

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Joined: 7/23/2003
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Yeah, that's what I thought. Picked it up at CompUSA on...wow! picked it up on Monday! The boss brought it in Tuesday morning, but I didn't have his CD-Burner back online until this morning. That's quite a jump on an official release date.

I'm curious to see what Ahead software says when they read my email and discover that I've already tried to install it and it's not officially released yet.

Of course, it's not like I purchased LOTR: The Two Towers on DVD before the release date or something like that. Maybe the 25th was simply a "no later than" type of date.

Oh well. 4:25 PM PST and no reply from Nero except for an auto-responder.

(in reply to stephenholden)
Post #: 10
RE: Update fails Nero Express 5.5.9->5.5.10 - 7/24/2003 2:28:19 AM   
ChrisY

 

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Joined: 7/23/2003
From: USA
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Also interesting is that it has already been reviewed by cnet and it has 6 user opinions already.
Here's the direct link... http://reviews.cnet.com/Nero_6_0_Ultra_Edition/4505-3514_7-30422553.html?tag=cnetfd.sd

Or you can go to Nero.com and they have a link to the review on their homepage.

(in reply to stephenholden)
Post #: 11
RE: Update fails Nero Express 5.5.9->5.5.10 - 7/28/2003 8:09:31 PM   
ChrisY

 

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Joined: 7/23/2003
From: USA
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Ahead Software FINALLY replied. Too bad I gave up and backed-up, reformatted and re-installed XP already. That ended up solving the problem.

Ahead's solution...well, you can read their response below:

*Sent Monday, 7/28/2003. 10:49 AM.

Dear valued Customer,

Thank you for your email.


Download NeroClean Tool from ftp://ftp9.nero.com/attach/Nero-CleanTool.zip
to your desktop. Unzip the file and then double click on the EXE file to run. Select 'Clean All' option and then click on the 'Clean' button to Uninstall all Nero products. And then reboot your system. It will clean the registry and remove all Nero entries. After that re-install Nero 6.

If you have any further questions please do not hestitate to contact us.

best regards
Ismael
US Ahead Support Team ______________________________________________________________
Office hours: Monday to Friday 9:00 am to 5:00 pm PST

Ahead Software Inc.
Glendale, CA 91203
FAX: (818) 956 7094
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Post #: 12
RE: Update fails Nero Express 5.5.9->5.5.10 - 7/29/2003 12:29:17 AM   
Laffin Assassin


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Hi ChrisY and thanks for posting Ahead's Reply !!!


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Post #: 13
RE: Update fails Nero Express 5.5.9->5.5.10 - 10/10/2003 8:44:09 PM   
Huitzilopochtli

 

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same problem here: Installation stops at 'CoverDesignerGeneral'

OS is w2k sp4

try to update a CD 5.5.9.14 to the current 5.5.10.54

also tried an older update 5.5.10.0 i had archived an know it worked for w98

tried the cleanzip utility mentioned above - but no...

it still stops -

and the cdrw i use (teacW552) is not supported by this version.

any ideas anybody?

thanks

Huitz

(in reply to stephenholden)
Post #: 14
RE: Update fails Nero Express 5.5.9->5.5.10 - 10/11/2003 11:45:49 PM   
Huitzilopochtli

 

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further info:

tried another (new) installation on same machine with other disk

other disk is a older IBM DTTA 10GB

works ok.

tried with several additional software installed:
W2K SP4
VIA_4in1
matrox drivers
hauppauge driver WinTV PCI

...still works...

did _not_ try newest W2K patches - they are installed on the not_working installation - also maybe DiskI/O? or ???

finally copied complete tree - works fine

just fyi

Huitz

(in reply to stephenholden)
Post #: 15
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