From: Vancouver, B.C. Canada
it was the 2002 edition. And no it was not my fault. Actually, ironically enough I was hit with another virus today. Since I no longer use Norton, I don't know how it would have faired, but when I did some research into the virus (TrojanHorse: IRC/Backdoor.flood) and I found this (http://cert.uni-stuttgart.de/archive/usenet/microsoft.public.scripting.virus.discussion/2002/09/msg00201.html) account of a person who was unable to find it using Norton and had to resort to alternate software for removing the virus.
I'm sure there are other people with similar problems. As I said before, Norton has not just failed me, but also my friends. I know one person who used to swear by Norton who now will no longer touch it do to it's complete and utter failure to help him, and he also claims it damaged his system (I'm not sure HOW though). I have another friend who PURCHASED Norton anti-virus previously, but prefers to use AVG's free version because (again) it removes virus's that Norton just doesn't see.
again as I said, Norton WAS good, once. Unfortunatly I really believe they dropped the ball. Perhaps Norton 2003 is better, I haven't tried it, but they haven't given me any reason to change back to them. They lost my support when they started failing to keep up with free virus checkers.
Canada; Leading the world in being just north of the U.S.A.