I think I have the same cendyne model that you are all talking about because I also bought it at Office Max. However, my brother threw away the box and did'n write the serial number down so unless I open my PC and remove my burner from it, I won't be able to see the maker's info.
My newest nero 18.104.22.168 recognized the burner but it won't allow an operation unless I upgrade it to version 6
My NTI software that came with the burner won't even let me burn a CD. It keeps reading the burner as a virtual device and allows a creation of an image file on the hard drive only. When I try to copy a CD, the source shows Cendyne 48X24X48, but target keeps showing image thus enabling a copy onto my hard drive only.
Interestingly, when I played with Real Audio player software this morning to burn a music CD, it created 4 tracks (out of 16) for me before failing miserably.
Do I have to upgrade so called firmware as you are all writing about? I don't want to perform a surgery on my PC, how can be sure my model is 4824P ? By the way, when I trouble shoot hardware device in my windows 2000 using the control panel, the PCI bus driver is missing, and I couldn't find a driver for it anywhere. Is the problem with "PCI bus" in any way related to my burner's problem?
Thank you so much for helping, and please be specific as I am not so "techie" as all of you are