I've been trying for over three months with half a dozen emails to get help from Ahead and have only gotten two auto responses and a mass mailing in that time.

After paying $100 for the recorder and software (a good deal, if it works), I feel like I've been left in the ditch. How do you get help?

Does anyone know what happened to them? Where is the best place to go to get help?

See http://www.cdrinfo.com/forum/topic.asp?TOPIC_ID=5340. I have a number of problems I'm trying to get resolved, but these are the most urgent.

If I can get a phone no., I will call them.

Thanks!

ke

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Kroy Ellis

try emailing techsupport4@ahead.de. that is ccampbell's address. he is in tech support for nero and is a very frequent visitor here on this forum. let him know you posted it here and i'm sure he will do what he can for you. he knows his stuff and is extremely helpful.

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netman
netman@cdrtimes.net

(in reply to kaellis)

Please send your issues my way.

We also have a new web site posted now, and finding Tech support should be a little easier via our web site.

We hope to add more support information and Direct support to our new web site in the weeks and months to come.


Regards,

Craig

quote:

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try emailing techsupport4@ahead.de. that is ccampbell's address. he is in tech support for nero and is a very frequent visitor here on this forum. let him know you posted it here and i'm sure he will do what he can for you. he knows his stuff and is extremely helpful.

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netman
netman@cdrtimes.net

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Ok, I can an answer with a phone no. to call after emailing the Ahead sales dept.

That should help a lot!

ke

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Kroy Ellis

(in reply to kaellis)

Hi,
I also tried to get help from Ahead. But with no success. Try your questions in the appropriate forum. Otherwise you are lost.
ParaflyHans

(in reply to kaellis)