I just downloaded the above program and I like it so far but I'm receiving an error when it goes to burn the DVD

I have a DL DVD of home videos I would like to backup.
I have the original DVD in my DVD reader and a DL blank in my DL DVD writer.

It copies the DVD to the hard drive just fine but when it goes to burn to the blank disk it brings up an error stating something like:
"Burn failed. Try changing burn engine or create an ISO file and burn with burning software."

I have tried setting the "DVD Copy Tools" burn engine to both VSO and Nero.  I do have Nero installed on my system.
The help files mention using VSO if you are burning to a DL disk.   I get the same error using both engines.

Can anyone shed some light on this.

Even though my writer is a DL drive would I need some special drivers to get it to recognize the DL features?
Does the DL disk need to be formatted before burning to it?

Thanks for any help you can give,
Debbie

What DVD burner do you have and what version of Nero do you have?  Also, what DL media are you using?

(in reply to Debbie2525)