Verizon Wireless will not begin charging consumers a $2
"convenience fee" for some bill payments starting
January 15, after catching the the attention of the
Federal Communications Commission.
On Thuesday, Verizon had said
that the decision to
institute the fee for online or telephone single
payments was necessary to cover the costs of processing
"The company made the decision in response to customer
feedback about the plan, which was designed to improve
the efficiency of those transactions. The company
continues to encourage customers to take advantage of
the numerous simple and convenient payment methods it
provides," Verizon said.
"At Verizon, we take great care to listen to our
customers. Based on their input, we believe the best
path forward is to encourage customers to take
advantage of the best and most efficient options,
eliminating the need to institute the fee at this
time," said Dan Mead, president and chief executive
officer of Verizon Wireless.