LG Electronics' remote customer care services, which includes a
pre-loaded Remote Call application and the LG FOTA (Firmware
Over-the-Air) system, will now be made available to user worldwide,
following the initial roll-out in Korea.
This makes LG the first mobile phone manufacturer to offer remote
maintenance services as a way to diagnose software problems and to
distribute software upgrades direct to customers' phones.
The service has been available in Korea since May.
LG?s remote call services are available on premium Optimus
smartphones, including the LG Optimus 2X, the LG Optimus Black and
the LG Optimus 3D. With the pre-loaded "Remote Call" application
users can diagnose their phone?s problems without having to visit a
repair shop.
Once registered, LG CIC agents will be able to wirelessly access the
owner's Optimus smartphone. For security purposes, LG technical
staff will not be able to access any personal information --
including emails, messages, calendars or pictures -- without the
users' consent.
Using the LG FOTA system and pre-loaded FOTA application, owners
will also receive regular alerts of the most current updates.
LG's remote customer care services will be made available to LG's
customers in Europe, the Asia Pacific region and South and Central
America throughout the second half of the year.