Plasmon, the market leader for professional optical storage solutions, announced an exclusive worldwide service agreement with Kodak Service & Support, a business of Eastman Kodak Company. The five-year agreement builds on an existing service relationship for 12" optical libraries and drives, naming Kodak as the preferred global on-site service provider for Plasmon's main product lines. It provides service coverage in all major metropolitan areas worldwide
The products affected by the agreement are the Plasmon G-Series 5.25 inch Magneto-Optical (MO) libraries, D-Series DVD optical libraries, and V-Series Tape autoloaders and libraries. Kodak Service and Support will also be the preferred on-site service provider for Plasmon's G-Series UDO (Ultra Density Optical) libraries shipping later this year.
Plasmon and Kodak are building on significant investments in infrastructure and resources that ensure the highest level of channel and customer service quality. Kodak's experienced and knowledgeable worldwide service team receives direct Plasmon factory training to learn about the company's latest technology advancements and product updates. Each field engineer must complete an annual certification exam. Plasmon also provides Kodak with direct access to its extensive knowledge databases, technical support team, and factory engineers.