"...ECI, a leader in providing technical support solutions for CD-RW manufacturers, announced the launch of its new customer support service to provide phone support for any CD Recorder drive in the industry. The pay-for-support service will offer customer assistance for any CD Recorder drive or software program available on a fee per incident basis.
The company, which has been providing third party support for major CD Recorder manufacturers for over four years, will now extend its support services directly to the end-user. The service covers the United States and Canada. To obtain support for your drive, call toll-free 1.800.592.9448, Monday through Friday 8 a.m to 7 p.m. U.S. Central Standard time.."