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Wednesday, April 10, 2013
Vudu Resets User Passwords After Hard Drives Theft


Vudu video service has reset its customers' passwords after it found that hard drives were among items stolen from its office.

According to Wallmart's Vudu, there was a break-in at the VUDU offices on March 24, 2013, and a number of items were stolen, including hard drives. The company said that those hard drives contained customer information, including names, email addresses, postal addresses, phone numbers, account activity, dates of birth and the last four digits of some credit card numbers. The company added that the drives did not contain full credit card numbers. While the stolen hard drives included VUDU account passwords, those passwords were encrypted and Vudu believes that it would be difficult to break the password encryption, although the company did rule out that possibility given the circumstances of this theft. Therefore, the company has reset all customer passwords.

Vudu said it was providing them automatic eligibility for identity protection services from AllClear ID. The identity protection services started April 9 and will continue for one year from the date of the company's notice to customers.


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