Friday, January 20, 2017
Search
  
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
Samsung To Explain What Caused The Galaxy Note 7's ban In Press Event
Nintendo's 'Fire Emblem Heroes' Smartphone Game features in-app Purchases
Fujifilm X-T20 Features New 24MP Sensor and 4K Video Capture
Samsung Begins Rollout of Android 7.0 Nougat
European Commission Welcomes Steps Taken by Amazon, Audible and Apple to Improve Competition in Audiobook Distribution
LG Teases With G6 Debut at MWC
Japan Display Starts Mass Production of 5-inch Class WQHD LCDs
U.S. ITC Begins Patent Probe of GPU, DDR Memory Controllers
Active Discussions
Which of these DVD media are the best, most durable?
How to back up a PS2 DL game
Copy a protected DVD?
roxio issues with xp pro
Help make DVDInfoPro better with dvdinfomantis!!!
menu making
Optiarc AD-7260S review
cdrw trouble
 Home > News > Mobiles > Apple A...
Last 7 Days News : SU MO TU WE TH FR SA All News

Monday, April 01, 2013
Apple Apologizes For China Customer Service


Apple Chief Executive Steve Cook on Monday issued an apology letter published on the company's Chinese website, vowed to revamp aspects of its customer-service policies in China.

In the letter, Mr. Cook said that the company deeply reflected on recent "feedback" on its warranty policies and apologized for misunderstandings created by poor communication with consumers.

"We are aware that a lack of communications...led to the perception that Apple is arrogant and doesn't care or attach enough importance to consumer feedback," Mr. Cook said, according to the letter. "We express our sincere apologies for any concerns or misunderstandings this gave consumers."

Apple has been criticized in China's media. China's national broadcaster, China Central Television (CCTV) and The People's Daily have accused Apple of skirting warranty periods, adopting customer-service policies that discriminate against Chinese customers, and formulating an inadequate and arrogant response to the reports. Both CCTV and the People's Daily said that Apple didn't offer customers new phones if they brought in damaged or defective phones, unlike in other countries. They also said Apple didn't give consumers a new one-year warranty after their phone was fixed.

Mr. Cook promised Apple would amend its warranty policies for the iPhone 4 and 4S, streamline its customer feedback, give further training to Apple authorized resellers on warranty policy, and more clearly post its warranty policy on its website. He said that Apple would extend warranties on repaired models of the iPhone 4 and 4S to one year for any phone repaired after April 1, 2012. The company will also now replace any broken iPhone 4 or 4S with a new phone.


Previous
Next
NEC Debuts 29-Inch, Ultra-Wide LED-Backlit Display        All News        Nvidia Adds New GPUs to GeForce 700M Line-up
Android, Sprint and Samsung Increased Share In Early 2013     Mobiles News      Apple Patents Flexible Display For a Future iPhone

Get RSS feed Easy Print E-Mail this Message

Related News
Nokia Files More Suits Against Apple
Nokia Sues Apple For Infringement of Nokia Patents
Apple May Manufacture In India-based Facilities: report
Apple Appeals EU tax Ruling
Apple AirPods Already Backordered Into New Year
Apple Has Discussed $100 Billion Investment In SoftBank
Apple iOS 10.2 Update Brings New Emojis, Improvements
Apple AirPods Will Miss Holiday Season
Apple In Talks With Hollywood For Early Movie Rental
These Are Apple's Best of 2016 Across Apps, Music, And Movies
U.S. Supreme Court Rules in Favor of Samsung in Smartphone Patent Suit
Apple Sent Letter NHTSA Asking About Autonomous Vehicle Guidelines

Most Popular News
 
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2017 - All rights reserved -
Privacy policy - Contact Us .