Monday, October 20, 2014
Search
  
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
Strong iPhone, Mac And App Store Sales Drive Apple's Record September Quarter Revenue And Earnings
Apple iOS 8.1 Available For Download
E FUN To Relase $179 Windows tablet
Microsoft And Dell Puts Azure In A Box
TDK Brings Wireless Charging To Electric Cars
Intel To Work With AT&T To Research Software Defined Networking
Intel Meegopad T01 Is A Bay Trail PC On HDMI Stick
Biostar Relases New iDEQ-T1 Compact Desktop
Active Discussions
How to generate lots of different CDs quickly
Yamaha CRW-F1UX
help questions structure DVDR
Made video, won't play back easily
Questions durability monitor LCD
Questions fungus CD/DVD Media, Some expert engineer in optical media can help me?
CD, DVD and Blu-ray burning for Android in development
IBM supercharges Power servers with graphics chips
 Home > News > General Computing > Microso...
Last 7 Days News : SU MO TU WE TH FR SA All News

Tuesday, February 07, 2012
Microsoft and 24/7 Join Forces to Deliver Customer Service for Large Businesses


Microsoft and 24/7 Inc. today announced an agreement to jointly bring the power of natural user interfaces (NUIs) and data analytics at cloud scale (Big Data) to enable future customer service for businesses.

The agreement includes Microsoft merging its interactive self-service assets (clients, people and technologies) into 24/7 Inc. The agreement also includes an R&D partnership, long-term IP licensing and Microsoft taking an equity stake in 24/7 Inc.

24/7 has been helping businesses apply Big Data analytics to customer service for over a decade. The company uses its Predictive Experience (PX) solutions to help companies analyze their customer interactions across Web and phone channels, bringing together silos of information and enabling predictive customer experiences.

Microsoft and 24/7 Inc. plan to create a next-generation cloud platform for customer service. The combined Predictive Experiences (PX) platform will combine Microsoft?s experience in NUI with 24/7's expertise in Big Data to help companies deliver the type of natural aservice consumers expect and demand of companies.

Microsoft claims that when companies bring Big Data together with NUI, they'll have customer service magic. They will improve communication with consumers, simplify customer service, anticipate needs, and learn from every customer interaction.


Previous
Next
Samsung To Merge With Samsung Mobile Display To Strengthen Its LCD, OLED Businesses        All News        Microsoft Flight Launches February 29
Samsung To Merge With Samsung Mobile Display To Strengthen Its LCD, OLED Businesses     General Computing News      Adobe Releases Sandboxed Flash Player For Firefox

Get RSS feed Easy Print E-Mail this Message

Related News
Microsoft And Dell Puts Azure In A Box
Microsoft To Launch A Wearable Device Soon
Microsoft CEO Apologizes For Suggesting Women not Ask for Raises
Microsoft says Samsung owes Millions in unpaid Patent Royalties
Microsoft Wireless Display Adapter Connects Miracast Devices to HDTVs
Microsoft Releases New Arc Touch Bluetooth Mouse, PC Accessories
Microsoft To Hold Next-generation Windows Event
Microsoft to Buy Minecraft maker Mojang
Microsoft To Drop The Nokia Branding
Microsoft Azure Media Services Adds Live streaming, Content Protection and Indexing Services
Microsoft Launches Delve For Office 365
Microsoft Updates MSN

Most Popular News
 
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2014 - All rights reserved -
Privacy policy - Contact Us .