Wednesday, November 26, 2014
Search
  
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
Europe Wants Right-to-be Forgotten to Go Globally
Far Cry 4 Game Available For Free With Purchase of 840 EVO SSD
UK Music Industry Seeks For New Tax on CD Copying
Samsung's DeepSort Sorting Engine Prevails In Benchmarks
Sony Plans E-Paper Watch: report
HP Reports Fiscal 2014 Full-Year and Fourth Quarter Results
Hitachi Wearable Device Monitors Brain Functions
Hitachi Technology Stores Digital Data In 100 Recording Layers, Data Can be Stored For 300 million Years
Active Discussions
Hi All!
cdrw trouble
CDR for car Sat Nav
DVD/DL for Optiarc 7191S at 8X
Copied dvd's say blank in computer only
Made video, won't play back easily
New Features In Firefox 33
updated tests for dvd and cd burners
 Home > News > General Computing > Microso...
Last 7 Days News : SU MO TU WE TH FR SA All News

Tuesday, February 07, 2012
Microsoft and 24/7 Join Forces to Deliver Customer Service for Large Businesses


Microsoft and 24/7 Inc. today announced an agreement to jointly bring the power of natural user interfaces (NUIs) and data analytics at cloud scale (Big Data) to enable future customer service for businesses.

The agreement includes Microsoft merging its interactive self-service assets (clients, people and technologies) into 24/7 Inc. The agreement also includes an R&D partnership, long-term IP licensing and Microsoft taking an equity stake in 24/7 Inc.

24/7 has been helping businesses apply Big Data analytics to customer service for over a decade. The company uses its Predictive Experience (PX) solutions to help companies analyze their customer interactions across Web and phone channels, bringing together silos of information and enabling predictive customer experiences.

Microsoft and 24/7 Inc. plan to create a next-generation cloud platform for customer service. The combined Predictive Experiences (PX) platform will combine Microsoft?s experience in NUI with 24/7's expertise in Big Data to help companies deliver the type of natural aservice consumers expect and demand of companies.

Microsoft claims that when companies bring Big Data together with NUI, they'll have customer service magic. They will improve communication with consumers, simplify customer service, anticipate needs, and learn from every customer interaction.


Previous
Next
Samsung To Merge With Samsung Mobile Display To Strengthen Its LCD, OLED Businesses        All News        Microsoft Flight Launches February 29
Samsung To Merge With Samsung Mobile Display To Strengthen Its LCD, OLED Businesses     General Computing News      Adobe Releases Sandboxed Flash Player For Firefox

Get RSS feed Easy Print E-Mail this Message

Related News
Microsoft Slashes Prices Of Xbox One, Surface 3 For Black Friday
Samsung Loses Bid Against Microsoft
Microsoft To Offer Digital Services To Real Madrid Soccer Fans
Microsoft Surface Pro 3 Update Fixes Bugs
Microsoft's 3D Soundscape Technology Research Helps Visually Impaired
Microsoft Buys Cloud-security Company Aorato
Microsoft Takes .NET Open Source and Cross-platform, Adds New Capabilities With Visual Studio 2015, .NET 2015 and Visual Studio Online
Microsoft Bundles Office, Xbox, Skype for $199, Introduces Skype for Business
Lumia 535 Is Official
Microsoft and Dropbox Announce Surprising Collaboration On Mobile
Microsoft Introduces The Microsoft Health And Band
Microsoft To Embrace Real-Time Browser-based Calls

Most Popular News
 
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2014 - All rights reserved -
Privacy policy - Contact Us .