Wednesday, June 03, 2015
Search
  
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
HP's Futuristic 'Machine' Computer To Reach Software Developers Next Year
Samsung Licenses ARM's Mali GPUs
New Aquaris E5 HD Ubuntu Edition Smartphone Launches in Spain
Computex: ASUS Showcases Pen Stick PC Powered By A Cherry Trail CPU
Apple Is Recalling Beats Pill XL Speakers
IBM Buys Blue Box to Accelerate Open Hybrid Clouds
Yahoo Gives Advertisers Fraud Verification Tools
Fujifilm and imec Demonstrate Full-color Organic light-emitting diodes With photoresist technology for organic semiconductors
Active Discussions
Copy a protected DVD?
roxio issues with xp pro
How to burn a backup copy of The Frozen Throne
Help make DVDInfoPro better with dvdinfomantis!!!
Copied dvd's say blank in computer only
menu making
Optiarc AD-7260S review
cdrw trouble
 Home > News > General Computing > Microso...
Last 7 Days News : SU MO TU WE TH FR SA All News

Tuesday, February 07, 2012
Microsoft and 24/7 Join Forces to Deliver Customer Service for Large Businesses


Microsoft and 24/7 Inc. today announced an agreement to jointly bring the power of natural user interfaces (NUIs) and data analytics at cloud scale (Big Data) to enable future customer service for businesses.

The agreement includes Microsoft merging its interactive self-service assets (clients, people and technologies) into 24/7 Inc. The agreement also includes an R&D partnership, long-term IP licensing and Microsoft taking an equity stake in 24/7 Inc.

24/7 has been helping businesses apply Big Data analytics to customer service for over a decade. The company uses its Predictive Experience (PX) solutions to help companies analyze their customer interactions across Web and phone channels, bringing together silos of information and enabling predictive customer experiences.

Microsoft and 24/7 Inc. plan to create a next-generation cloud platform for customer service. The combined Predictive Experiences (PX) platform will combine Microsoft?s experience in NUI with 24/7's expertise in Big Data to help companies deliver the type of natural aservice consumers expect and demand of companies.

Microsoft claims that when companies bring Big Data together with NUI, they'll have customer service magic. They will improve communication with consumers, simplify customer service, anticipate needs, and learn from every customer interaction.


Previous
Next
Samsung To Merge With Samsung Mobile Display To Strengthen Its LCD, OLED Businesses        All News        Microsoft Flight Launches February 29
Samsung To Merge With Samsung Mobile Display To Strengthen Its LCD, OLED Businesses     General Computing News      Adobe Releases Sandboxed Flash Player For Firefox

Get RSS feed Easy Print E-Mail this Message

Related News
Microsoft Showcases new Windows 10 Devices At Computex 2015
Toshiba Partners with Microsoft to Deliver New Internet of Things Solutions
Research Project Can Interpret, Caption Photos
Microsoft Cortana Coming To Apple and Android Phones
Microsoft, Salesforce Talks Stall On Pricing: report
Microsoft Project Reveals Method For Keeping Cloud Data Private
Microsoft May Bid For Salesforce
EU court Says Sky Sounds Like Skype
Microsoft Announces New Solutions For IT Professionals
Microsoft Uses Machine Learning To Guess Your Age
Microsoft Patent Describes Emotion Detecting Eyeglasses
Judge Rules in Favor of InterDigital in ITC Action Involving Nokia, Microsoft

Most Popular News
 
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2015 - All rights reserved -
Privacy policy - Contact Us .