Friday, September 30, 2016
Search
  
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
Foxconn's Sharp to Invest $570 Million on Flexible OLED Panel Production
Google Apps for Work Become Smarter, Part Of New G Suite
Amazon Offers $2.5 Million to Advance Conversational Artificial Intelligence
Raspberry Pi Upgraded With A Visual Overhaul Called Pixel
E FUN Nextbook Ares 11 2-in-1 Android Tablet Costs Just $179
Micron Opens Fab 10 Singapore NAND Flash Memory Fabrication Facility
Qualcomm in Talks to Buy NXP
Microsoft Creation New Artificial Intelligence and Research Group
Active Discussions
Which of these DVD media are the best, most durable?
How to back up a PS2 DL game
Copy a protected DVD?
roxio issues with xp pro
Help make DVDInfoPro better with dvdinfomantis!!!
menu making
Optiarc AD-7260S review
cdrw trouble
 Home > News > Mobiles > Verizon...
Last 7 Days News : SU MO TU WE TH FR SA All News

Friday, October 29, 2010
Verizon Wireless Settles Data Charge Issue in Agreement With FCC


U.S. mobile service Verizon Wireless has agreed to pay the U.S. Treasury $25 million on top of more than $52 million in refunds to consumers for overcharging them, the U.S. regulator said.

In a settlement with the FCC, Verizon has agreed to a payment of $25 million to the U.S. Treasury even though the inaccurate billing was inadvertent.

"Internal billing processes can be complex and, in this case, we made inadvertent billing mistakes. We accept responsibility for those errors, and apologize to our customers who received accidental data charges on their bills," Verizon daid.

The settlement acknowledges Verizon's prior announcement that it would reimburse about 15 million current and former customers who may have been mistakenly billed. The company will spend $52.8 million to reimburse those customers. The company will also provide targeted information about data usage and tracking to new and existing customers, in both English and Spanish; establish a special internal team to track, identify and address customer data usage complaints; and provide additional training on data charge and credit issues to all of its customer-facing customer care employees.

Verizon said that it had already begun the process of repaying the 15 million customers for "accidental" past data charges that the company discovered through its own investigation in response to customer inquiries. These inadvertent charges affect those customers who did not have data plans and choose to pay for data usage on a per megabyte basis. Verizon is notifying eligible current and former customers that it is applying credits to their accounts or sending refunds in October and November. Current customers will be notified in upcoming bills; former customers will receive a letter and refund check in the mail. In most cases, these credits and refunds are in the $2 to $6 range; some will receive larger amounts, Verizon added.

By far the single largest problem, involving the vast majority of credits, was caused by a very small data "acknowledgment" session sent by software pre-loaded on certain phones. For Verizon customers who did not have data plans and who were not otherwise using data features on their devices, this triggered a "pay as you go" charge of $1.99.

"We never intended to charge customers for this "acknowledgment" data session," Verizon said in a statement. "In other cases, we accidentally charged customers for access to website links that were not supposed to trigger data charges. Once again, this affected only some of the customers who did not have data plans, and who were not otherwise intentionally using the data features on their devices," the company added.

Verizon have put in place additional improvements to resolve issues that caused these accidental charges. The company is changing software on future devices to remove acknowledgments and prevent them from triggering the small data "acknowledgment" sessions. Other steps involve enhancing internal controls on website links that should be free to access, as well as additional software improvements.


Previous
Next
MeeGo 1.1 Released        All News        OCZ Launches Second Generation Revodrive PCI-express SSD
MeeGo 1.1 Released     Mobiles News      Renesas to Spin Off its Mobile Multimedia SoC Business

Get RSS feed Easy Print E-Mail this Message

Related News
Verizon Buys Yahoo's Core Business For $4.83 billion
Verizon Closer To Yahoo Deal
Verizon Adds More Data To Wireless Plans
AT&T, Verizozn To Make Final Bids for Yahoo Web Business - report
Verizon To Bid For Yahoo's Internet Business: report
Hackers Steal, Sell Verizon Enterprise Customer Data
Verizon Wireless to Pay $1.35 Million Fine to Settle "Supercookie" Probe
Verizon Upgrades Its Custom TV Service
Verizon Expores Yahoo Deal Options: report
Verizon Launches The FreeBee Data 360 Sponsored Data Service
Verizon Launches 'go90'Mobile Video Service
Verizon To Offer TV Streaming With Mobile Plan

Most Popular News
 
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2016 - All rights reserved -
Privacy policy - Contact Us .