Sunday, May 19, 2013
Search
  
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
Google Sees Growth Of WebRTC
HP and SAP Demonstrate SAP HANA System
Panasonic May Fully Absorb Sanyo Electric
Microsoft Says Viruses Are Back On The Rise
22 Million User IDs May Have Leaked From Yahoo Japan's Servers
U.S. Pentagon Approves Military-use Of iOS 6 Devices
CEA And BSA Applaud 'End Anonymous Patents' Bill
Corning Introduces Corning Lotus XT Glass For High-end Displays
Active Discussions
CDR for car Sat Nav
Zen Vision
deleted
CD Drive Retrieve
burning
Extremely Slow External CD (Samsung SE-S084C)
Best optical drive for ripping CD's? My LG 4163B is mediocre.
Verbatim DVD+R still tops?
 Home > News > Mobiles > Verizon...
Last 7 Days News : SU MO TU WE TH FR SA All News

Monday, October 04, 2010
Verizon To Pay Refunds To Customers


Verizon Wireless in a statement Sunday said it will pay millions of dollars in refunds to 15 million cell phone customers who were erroneously charged for data sessions or Internet use.

"Verizon Wireless values our customer relationships and we always want to do the right thing for our customers," said Mary Coyne, Deputy General Counsel, Verizon Wireless.

"In October and November, we are notifying about 15 million customers, through their regular bill messages, that we are applying credits to their accounts due to mistaken past data charges. We will mail former customers refund checks. In most cases, these credits are in the $2 to $6 range; some will receive larger credits or refunds," she said.

"As we reviewed customer accounts, we discovered that over the past several years approximately 15 million customers who did not have data plans were billed for data sessions on their phones that they did not initiate. These customers would normally have been billed at the standard rate of $1.99 per megabyte for any data they chose to access from their phones. The majority of the data sessions involved minor data exchanges caused by software built into their phones; others involved accessing the web, which should not have incurred charges. We have addressed these issues to avoid unintended data charges in the future."

The charges affected customers who did not have data usage plans, but were billed because of exchanges initiated by software built into their phones.

Verizon did not disclose how much exactly it would have to pay but said 15 million customers would receive credits or refund checks that in most cases would range from $2 to $6 but would go beyond this in some cases, on their October or November bills.

Former customers will get refund checks while existing customers will get credits.


Previous
Next
Toshiba's To Introduce Glasses-free 3D TV In December        All News        ASUS ROG Crosshair IV Extreme Pushes AMD Performance and Supports Multi-GPU CrossLinx 3 Technology
Skype for Android Now Available     Mobiles News      Microsoft Files Patent Infringement Action Against Motorola

Get RSS feed Easy Print E-Mail this Message

Related News
Verizon To Invest In A Solar And fuel-cell Energy Project
Verizon and NEC Set Records For the Highest-Capacity Transmission Over Field Fiber
AT&T to Acquire 700 MHz Spectrum from Verizon Wireless
Verizon Releases Jelly Bean Update To Samsung Galaxy S III
Verizon and Redbox To Launch Video Streaming Service
LG, Verizon Stream 75 TV Channels To LG Smart TV Platform
DROID DNA By HTC Coming On Verizon Wireless Network
Verizon To Pay $250 million in TiVo Settlement
Verizon's iPhone 5 Ships 'Unlocked'
Justice Dept Approves Verizon-cable Deals
SAMSUNG and Verizon Release FiOS TV App
T-Mobile To Buy Wireless Spectrum From Verizon

Most Popular News
 
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2013 - All rights reserved -
Privacy policy - Contact Us .