Tuesday, September 16, 2014
Search
  
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
Nvidia SHIELD Tablet Gets 32GB Storage and 4G LTE
Micron M600 SSD Released With Dynamic SLC Cache
Orange to Buy Spanish Operator Jazztel
US Government Data Requests Increased: Google
Wi-Fi Alliance Enhances Wi-Fi CERTIFIED Wi-Fi Direct
Canon Develops New Wireless Device For Storing Photos
Google Adds A Steering Wheel To Its Self-Driving Cars
MediaTek Launches Low -power MT7628 SoC for Routers And IoT Gateways
Active Discussions
help questions structure DVDR
Made video, won't play back easily
Questions durability monitor LCD
Questions fungus CD/DVD Media, Some expert engineer in optical media can help me?
CD, DVD and Blu-ray burning for Android in development
IBM supercharges Power servers with graphics chips
Werner Vogels: four cloud computing trends for 2014
Video editing software.
 Home > News > General Computing > AT&T, I...
Last 7 Days News : SU MO TU WE TH FR SA All News

Friday, September 18, 2009
AT&T, Intel Collaborate to Offer Remote PC Support for Small and Midsize Businesses


AT&T and Intel today announced plans to bring enhanced remote PC tech support to small and midsize businesses, offering them helpdesk capabilities more typically found in much larger enterprises.

AT&T Tech Support 360SM, a IT virtual helpdesk that provides live, permission-based remote technical service for businesses, is expected to support Intel vPro technology starting in the first half of 2010.

AT&T will be the first U.S. service provider in the telecom industry to offer remote access support services built on Intel vPro technology.

Tech Support 360 provides remote 24/7 support by U.S.-based technicians and includes setup, configuration, troubleshooting and performance optimization for PCs, laptops, Wi-Fi networks and peripheral network devices, as well as smartphone setup and configuration. Technicians troubleshoot computer hardware and software problems by remotely connecting to and accessing customer computers, diagnosing the problem and taking corrective action. Customers can get service by simply booking appointments by phone or online.

Under this collaboration, Intel Remote PC Assist Technology (Intel RPAT), a feature of Intel vPro technology announced last year, would enable small businesses experiencing PC problems to enter a keystroke sequence on a failed computer ? even if its operating system is down ? to directly connect the failed PC with technicians over the Internet via an encrypted connection. The Tech Support 360 technicians can then address the PC remotely, even when it has become inoperable due to problems such as hardware or operating system failure, or corruption by a virus or malware.

Ssmall and midsize businesses can order Tech Support 360 services by visiting tech360.att.com.


Previous
Next
LaCie Enhances Portable DVD±RW Drive with New Features and a New Look        All News        Nokia Siemens Makes First LTE Call
Microsoft Web Apps: Office Goes to the Web     General Computing News      More Companies Join WiGig Alliance to Advance Next-Generation Wireless Technology

Get RSS feed Easy Print E-Mail this Message

Related News
Intel Offers Developers Software Tools, Outlines PC Evolution Across New Form Factors
Intel Unveils New Developer Tools, Future Technologies Tablets, Analytics, Wearable Devices and PCs at IDF 2014
New Intel Xeon E5-2600 v3 Processors Released
Intel Turns To Fashionable Wearables With Collaboration With Fossil Group
New Intel Core M Processor Coming In Tablets, Hybrids
Latest Intel Graphics Driver Update Boosts Performance
Opening Ceremony and Intel Reveal MICA Accessory
Intel Hopes To Improve Its Mobile Business With Ex-Qualcomm exec
Intel Unleashes its First 8-Core Desktop Processor For Gaming
Intel Introduces World's Smallest Standalone 3G Modem
Intel Highlights Its Wireless Computing Plans
Intel, Chunghwa Telecom Team up on Internet of Things

Most Popular News
 
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2014 - All rights reserved -
Privacy policy - Contact Us .