Thursday, November 26, 2015
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
German ISPs May Block Music-sharing Sites: court
Study Says HTTPS Certificate and SSH Key Reuse Endangers Millions of Devices Worldwide
SK Hynix Rejects Chinese Take-over Offer
New Huawei Mate 8 Smartphone Launched With Kirin 950 Inside
Samsung's New DDR4 with TSV Gives a Boost To Data Centers and Servers
New Raspberry Pi Zero Is A $5 Tiny Computer
Panasonic's CX Ultra HD Smart TVs Bring 4K Closer To Home
New LG Ray Smartphone Focuses On Photo Shooting
Active Discussions
roxio issues with xp pro
How to back up a PS2 DL game
Copy a protected DVD?
How to burn a backup copy of The Frozen Throne
Help make DVDInfoPro better with dvdinfomantis!!!
Copied dvd's say blank in computer only
menu making
Optiarc AD-7260S review
 Home > News > Mobiles > Verizon...
Last 7 Days News : SU MO TU WE TH FR SA All News

Monday, February 04, 2008
Verizon Wireless and T-Mobile Tie for First Place in VocaLabs Customer Service Study

Vocal Laboratories Inc. ( today announced the results of its 17th quarterly SectorPulse study on the quality of customer service among the largest wireless phone companies.

During the three months ending December 31, 2007, Verizon Wireless (NYSE:VZ) and T-Mobile (Deutche Telekom AG) tied for the top honors, earning "A?s" in Caller Satisfaction and "A?s" for Call Completion, a measure of how many callers were able to complete get what they needed in a single call.

AT&T (NYSE:T), formerly Cingular, scored "B's" for both benchmarks.

The survey sample this quarter was insufficient to issue Sprint (NYSE:S) formal letter grades, but its benchmark scores were in the "C" range for both Caller Satisfaction and Call Completion.

VocaLabs CEO Peter Leppik comments: "We?ve been following customer service quality in the mobile phone industry for over four years, and during that time the industry as a whole has posted a significant, sustained, and meaningful improvement in customer service quality. This trend continued in the December 2007 quarter, with industry averages on all our major benchmarks showing improvement."

To learn more about VocaLabs services, visit An Executive Summary and complete SectorPulse Wireless data reports are available by subscription. Contact VocaLabs at, 952-941-6580.

About SectorPulse

VocaLabs' SectorPulse reports compare the customer service quality for different companies in the same industry, using survey data and call statistics from the companies' customers. VocaLabs consumer panelists who are customers of one of the companies included in this report are asked to participate by completing surveys before and after a call to their service provider.

About Vocal Laboratories

Vocal Laboratories is a survey and professional services company specializing in collecting customer feedback about customer service quality. VocaLabs has won numerous industry awards for its innovative survey techniques for delivering timely, accurate, and actionable data in the call center.

E-TEN unveils new consumer-focused products at Mobile World Congress 2008        All News        What is Skyfire?
E-TEN unveils new consumer-focused products at Mobile World Congress 2008     Mobiles News      What is Skyfire?

Get RSS feed Easy Print E-Mail this Message

Related News
T-Mobile Will Let You Stream Netflix Without Using Up Your Data
T-Mobile Offers You A Personalized 4G LTE Tower
T-Mobile Customers Exposed in Experian Breach
Verizon Launches 'go90'Mobile Video Service
Get An iPhone 6s for $5 Under T-Mobile's Trade-in Plan
Verizon To Offer TV Streaming With Mobile Plan
Verizon Launches Mobile Video Service
Verizon To Drop Phone Contracts, Discounted Phones
T-Mobile to Pay $17.5 Million to Resolve 911 Outage Investigation
T-Mobile 'JUMP! On Demand' Plan Lets You Chnage Your Phones three Times A Year
Dish To Merge With T-Mobile: report
Verizon to Acquire AOL

Most Popular News
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2015 - All rights reserved -
Privacy policy - Contact Us .