Tuesday, October 25, 2016
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
Seagate 6th Generation High-Speed Enterprise Performance HDD
Google Pixel XL Manufacturing Cost is in Line with Rival Smartphones
Intel introduces Atom E3900 processors For IoT
HTC Losses Deepen
BlackBerry Announces DTEK60, Latest Android Device With BlackBerry's Security Software
Emporio Armani Launches A Hybrid Smartwatch
Toshiba's Voice Recognition Technology Can Distinguish Multiple Individual Speakers Without Training
Alexa Skill To Lets You Control Your Harmony Hub-based Universal Remotes
Active Discussions
Which of these DVD media are the best, most durable?
How to back up a PS2 DL game
Copy a protected DVD?
roxio issues with xp pro
Help make DVDInfoPro better with dvdinfomantis!!!
menu making
Optiarc AD-7260S review
cdrw trouble
 Home > News > Games > Massive...
Last 7 Days News : SU MO TU WE TH FR SA All News

Monday, February 21, 2005
Massive Xbox part recall

MICROSOFT has recalled 14.1 million XBox game console power cords after customers reported that faulty units had caused minor burns and fire damage.

Robbie Bach, chief Xbox officer for Microsoft, said the recall covered all Xboxes made for continental Europe before Jan. 13, 2004, and units made for the rest of the world before Oct. 23, 2003.

Consoles built after those dates were designed in such a way that the failures no longer occurred, Mr Bach said.

"It ends up being a combination of both things in the box and circumstances," he said. "It did take us quite a bit of time to understand that there was a challenge."

The company declined to say who manufactured the defective units but said it was accepting responsibility for the problem. Microsoft also declined to comment on what the replacement program would cost the company, other than characterizing it as a "significant investment."

The recall represents a significant portion of the worldwide Xbox installed base of more than 20 million. Microsoft debuted the Xbox in November 2001 in the United States and subsequently rolled it out worldwide.

Based on reports to its customer service unit and warranty repair data, Bach said Microsoft had observed a failure rate of about 1 in 10,000 units.

In seven of those units, users reported suffering minor burns akin to briefly touching a hot iron. In 23 cases, users reported minor smoke damage or burns to a carpet or entertainment centre.

Affected customers can request a new power cord free of charge via the web site, Xbox.com, or by calling toll-free numbers in their respective countries.

Microsoft said customers would get replacement cords within 2-4 weeks from the time of order, and in the interim it advised users to turn off their Xboxes when not in use.

In March 2002, Japanese retailers temporarily stopped selling the console just weeks after its launch there because some machines were scratching discs. The company made an unconditional offer to replace hardware and any damaged software.

Mr Bach said some consoles on retail shelves in Japan and Korea were also affected by the electrical problem and Microsoft was working with retailers there to replace the cords in those units.

Microsoft is widely expected to release a successor to the Xbox this year. Rival and industry leader Sony is expected to launch the third version of its popular PlayStation console next year.

From Australian IT?Reuters

SANDISK Introduces Ultra II SD Plus, A Dual-Purpose SD Memory Card With Built-in USB Connectivity        All News        TiVo Subscriptions Hit 3 Million Mark
Sony delays sales of PSP in S. Korea     Games News      Konami announces Coded Arms for PSP

Source Link Get RSS feed Easy Print E-Mail this Message

Related News
These Are The New Xbox One S Bundles For This Holiday
Microsoft Cloud Strength Highlights First Quarter Results
Xbox One Maintains Top Spot In September
Microsoft's Cloud Investments In Europe Hits $3 billion
Microsoft Creation New Artificial Intelligence and Research Group
Adobe and Microsoft Partner in the Azure Cloud
Microsoft Unveiled The Nokia 216 Phone
ReCore Arrives on Xbox One and Windows 10 As First Xbox Play Anywhere Game
Microsoft Expands The Xbox Wireless Ecosystem With New PCs And Accessories
Microsoft's Xbox One S Costs $324 To Build
The Xbox Summer Update Starts Rolling Out
Microsoft slashes Surface Pro 4 and Xbox One Prices

Most Popular News
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2016 - All rights reserved -
Privacy policy - Contact Us .