Sunday, March 01, 2015
Search
  
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
New Draft Bill Focuses On Consumer Data Privacy
Uber Says Breach Affected 50K Drivers
Google Showcases Future Silicon Valley Headquarters
Lenovo Offers Free McAfee LiveSafe Following Superfish Security Concerns
Yahoo Gains Search Share
Twitter To Offer More User Safety Features
Google to Start Ranking Mobile-friendly Sites Higher
Qualcomm Extends LTE to Unlicensed Spectrum to Enhance Mobile Experiences
Active Discussions
Need serious help!!!!
burning
nvidia 6200 review
Hello
Burning Multimedia in track 0
I'm lazy. Please help.
sanyo e6 camera
need help on some cd burning...
 Home > News > Games > Massive...
Last 7 Days News : SU MO TU WE TH FR SA All News

Monday, February 21, 2005
Massive Xbox part recall


MICROSOFT has recalled 14.1 million XBox game console power cords after customers reported that faulty units had caused minor burns and fire damage.

Robbie Bach, chief Xbox officer for Microsoft, said the recall covered all Xboxes made for continental Europe before Jan. 13, 2004, and units made for the rest of the world before Oct. 23, 2003.

Consoles built after those dates were designed in such a way that the failures no longer occurred, Mr Bach said.

"It ends up being a combination of both things in the box and circumstances," he said. "It did take us quite a bit of time to understand that there was a challenge."

The company declined to say who manufactured the defective units but said it was accepting responsibility for the problem. Microsoft also declined to comment on what the replacement program would cost the company, other than characterizing it as a "significant investment."

The recall represents a significant portion of the worldwide Xbox installed base of more than 20 million. Microsoft debuted the Xbox in November 2001 in the United States and subsequently rolled it out worldwide.

Based on reports to its customer service unit and warranty repair data, Bach said Microsoft had observed a failure rate of about 1 in 10,000 units.

In seven of those units, users reported suffering minor burns akin to briefly touching a hot iron. In 23 cases, users reported minor smoke damage or burns to a carpet or entertainment centre.

Affected customers can request a new power cord free of charge via the web site, Xbox.com, or by calling toll-free numbers in their respective countries.

Microsoft said customers would get replacement cords within 2-4 weeks from the time of order, and in the interim it advised users to turn off their Xboxes when not in use.

In March 2002, Japanese retailers temporarily stopped selling the console just weeks after its launch there because some machines were scratching discs. The company made an unconditional offer to replace hardware and any damaged software.

Mr Bach said some consoles on retail shelves in Japan and Korea were also affected by the electrical problem and Microsoft was working with retailers there to replace the cords in those units.

Microsoft is widely expected to release a successor to the Xbox this year. Rival and industry leader Sony is expected to launch the third version of its popular PlayStation console next year.

From Australian IT?Reuters



Previous
Next
SANDISK Introduces Ultra II SD Plus, A Dual-Purpose SD Memory Card With Built-in USB Connectivity        All News        TiVo Subscriptions Hit 3 Million Mark
Sony delays sales of PSP in S. Korea     Games News      Konami announces Coded Arms for PSP

Source Link Get RSS feed Easy Print E-Mail this Message

Related News
Microsoft Band Gets New Features
PlayStation 4 to Outperform Xbox One by 40 Percent by 2019
Internet Explorer To Support HTTP Strict Transport Security Protocol
Microsoft Buys Sunrise In A Smartphone Push
Microsoft, Samsung Settle Patent Dispute
Xbox One System Update Brings Game Hubs, Updates to Controller, Party Chat and TV
Bill Gates Sees Future In Robots
Microsoft Brings Office To iOS and Android Devices
Microsoft Offers Power BI Business Intelligence Tools For Free
Microsoft Updates Xbox One Controller Firmware
Microsoft Reports Second Quarter Results
Xbox One Discounted Again, Strings Attached With Windows 10

Most Popular News
 
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2015 - All rights reserved -
Privacy policy - Contact Us .