Wednesday, May 23, 2018
Search
  
Submit your own News for
inclusion in our Site.
Click here...
Breaking News
Next@Acer: Acer Debuts Premium Chromebooks, Gaming Desktops and Notebooks
LG Display and Google Develop an 18 megapixel 4.3-inch 1443 ppi 120 Hz OLED display for VR
IBM Crypto-Anchor Verifier, an AI-enabled Scanner for Visual Clues that Prove an Item's Authenticity
Facebook Marketplace Lets you Find House Cleaners, Plumbers
Samsung Display Showcases Future Display Technologies SID 2018
Toshiba's Twin-Field Quantum Key Distribution Extends the Limit of Intercity Secure Communications
Next Generation A12 iPhone Chips Are Already in production On TSMC's 7nm Process
Samsung Details Foundry Plans, 3nm Gate-All-Around FETs Coming in 2021
Active Discussions
Which of these DVD media are the best, most durable?
How to back up a PS2 DL game
Copy a protected DVD?
roxio issues with xp pro
Help make DVDInfoPro better with dvdinfomantis!!!
menu making
Optiarc AD-7260S review
cdrw trouble
 Home > News > Games > Massive...
Last 7 Days News : SU MO TU WE TH FR SA All News

Monday, February 21, 2005
Massive Xbox part recall


MICROSOFT has recalled 14.1 million XBox game console power cords after customers reported that faulty units had caused minor burns and fire damage.

Robbie Bach, chief Xbox officer for Microsoft, said the recall covered all Xboxes made for continental Europe before Jan. 13, 2004, and units made for the rest of the world before Oct. 23, 2003.

Consoles built after those dates were designed in such a way that the failures no longer occurred, Mr Bach said.

"It ends up being a combination of both things in the box and circumstances," he said. "It did take us quite a bit of time to understand that there was a challenge."

The company declined to say who manufactured the defective units but said it was accepting responsibility for the problem. Microsoft also declined to comment on what the replacement program would cost the company, other than characterizing it as a "significant investment."

The recall represents a significant portion of the worldwide Xbox installed base of more than 20 million. Microsoft debuted the Xbox in November 2001 in the United States and subsequently rolled it out worldwide.

Based on reports to its customer service unit and warranty repair data, Bach said Microsoft had observed a failure rate of about 1 in 10,000 units.

In seven of those units, users reported suffering minor burns akin to briefly touching a hot iron. In 23 cases, users reported minor smoke damage or burns to a carpet or entertainment centre.

Affected customers can request a new power cord free of charge via the web site, Xbox.com, or by calling toll-free numbers in their respective countries.

Microsoft said customers would get replacement cords within 2-4 weeks from the time of order, and in the interim it advised users to turn off their Xboxes when not in use.

In March 2002, Japanese retailers temporarily stopped selling the console just weeks after its launch there because some machines were scratching discs. The company made an unconditional offer to replace hardware and any damaged software.

Mr Bach said some consoles on retail shelves in Japan and Korea were also affected by the electrical problem and Microsoft was working with retailers there to replace the cords in those units.

Microsoft is widely expected to release a successor to the Xbox this year. Rival and industry leader Sony is expected to launch the third version of its popular PlayStation console next year.

From Australian IT?Reuters



Previous
Next
SANDISK Introduces Ultra II SD Plus, A Dual-Purpose SD Memory Card With Built-in USB Connectivity        All News        TiVo Subscriptions Hit 3 Million Mark
Sony delays sales of PSP in S. Korea     Games News      Konami announces Coded Arms for PSP

Source Link Get RSS feed Easy Print E-Mail this Message

Related News
Microsoft Acquires Conversational AI Company Semantic Machines
Microsoft Unveils Xbox Adaptive Controller for Gamers With Disabilities
Microsoft Store Allows PC Digital Game Gifting for All Games
Microsoft Build 2018 Highlights
Azure and Office Power Microsoft's Third Quarter Results
April Xbox Update Brings Gamers Closer to PC Monitors
Microsoft Unveils Reorganization Plan
Microsoft Previews Windows Server 2019
Microsoft Sees Cloud services As The Future of Games
AMD FreeSync Technology Propels Tear-Free Gameplay in Xbox One
Microsoft Uses AI to Match Human Performance in Translating News from Chinese to English
Microsoft Offers New Cloud Tools to Health-Care Companies

Most Popular News
 
Home | News | All News | Reviews | Articles | Guides | Download | Expert Area | Forum | Site Info
Site best viewed at 1024x768+ - CDRINFO.COM 1998-2018 - All rights reserved -
Privacy policy - Contact Us .