Microsoft said Thursday that it was recalling 14.1 million power cords globally for its
Xbox game console because they can be a fire hazard.
The Redmond software company said fewer than one in 10,000 of its Xbox consoles
could have the problem, and added that 30 customers have reported fire damage.
Seven Xbox users burned their hands, while 23 reported smoke damage or damage to
their carpets or entertainment centers.
It wasn't immediately clear how long the company had known about the safety issue.
Everywhere except Europe, the recall affects Xboxes manufactured before Oct. 23,
2003. In Europe, it affects those manufactured before Jan. 13, 2004.
Customers can order a free replacement cord by going to the game console's Web site,
www.xbox.com. Until a new power cord is delivered, the company is recommending that
Xbox users turn off their game players while not in use.