Hello beren and welcome to our forum!
So You said You ordered this item (I guess from
www.NeuNeo.com !?)...11 days past...and still no answer? Is that it? Please provide more info so we could see what could be done...
Btw...did You complete Your payment process and everything? I mean...could You check if Your Credit Card was actually debited with that ammount or is it possible that You didnt complete process properly!? Or did You pay thru WU or Wire Transfer?
Let me tell You that since now...noone was ever complaining...so its a bit strange...but You never know...anything may happen...

Where are You from? Is it possible that the post havent arrived yet to Your place? Although that would be strange...because You would need to receive Tracking number within day or two after they sent the item...huhh...
Well...just let us know with more info...and we'll check out what could be done,ok? You may also PM me in case You dont want to discuss that in public...
Best wishes, SF.
