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Problem InCD ?! - 6/6/2004 2:17:26 AM   
yanales

 

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Joined: 5/26/2004
Status: offline
Hello ! I have dvd-writer Toshiba SD-R5272 ,
the previous ver/ of InCD 35240 doesn't support the dvd-writer,
So i install new InCD 4291 and i cannot write and cannot format disc's !!!
Why ?! i uses HS-CDRW x10 , May be i must to use very fast CD-RW x24 ??
Anybody know what the problem ?
Thanks.
Post #: 1
RE: Problem InCD ?! - 6/6/2004 4:24:50 PM   
emperor


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Hmm...DBurg can help at this

(in reply to yanales)
Post #: 2
RE: Problem InCD ?! - 6/9/2004 12:26:35 PM   
yanales

 

Posts: 22
Joined: 5/26/2004
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I tried all ver. InCD 4xxx , the problem is exist. :(

(in reply to emperor)
Post #: 3
RE: Problem InCD ?! - 6/9/2004 12:41:44 PM   
dburg

 

Posts: 224
Joined: 6/10/2003
From: Germany
Status: offline
Well, HS CD-RW should work - the device capabilities are 4x DVD+R/RW 16x CD-R 10x CD-RW 24x CD reading. But ultra-speed (US) and ultra-speed plus (US+) will not work.

As the model on which the Toshiba is based do work with InCD 4 (it is included in our standard qualification tests), I suggest to try a fw upgrade to start.

If it still fails with new fw, please provide me log files and infotool.txt for review.


_____________________________

David Burg
Software Development,
InCD Project Leader

Nero AG
Im Stoeckmaedle 18
76307 Karlsbad
Germany

fax: +49 (0)7248 928 299

email: dburg@nero.com
http://www.nero.com

(in reply to emperor)
Post #: 4
RE: Problem InCD ?! - 6/9/2004 1:12:20 PM   
yanales

 

Posts: 22
Joined: 5/26/2004
Status: offline
The drive capabilities are 8x DVD+R/RW 32x CD-R 16x CD-RW US !!!
and i tried only HS discs, if you know on the site (Hardware), them tested the drive with US disc and i don't know which ver of InCD :(
But them told that is it OK !!!

(in reply to yanales)
Post #: 5
RE: Problem InCD ?! - 6/9/2004 2:38:28 PM   
dburg

 

Posts: 224
Joined: 6/10/2003
From: Germany
Status: offline
This (huge) link:

http://sdd.toshiba.com/cda/main.aspx?Path=/818200000007000000010000659800001516/8182000004ef000000010000659c00000d63/818200000911000000010000659c00001e88

Tells us:

"8X DVD-/+R Write
4X DVD-/+RW Write
12X DVD-ROM Read
32X CD-R Write
10X CD-RW Write HS
40X CD-ROM Read"

So my original post was indeed not accurate. Still, HS CD-RW should work, US CD-RW and higher should not.

But well, that does not matter much as Yan tried with HS CD-RW and for him it failed.

As said: "I suggest to try a fw upgrade to start.

If it still fails with new fw, please provide me log files and infotool.txt for review."

Maybe there is no fw upgrade available yet? Can you then give the log files and infotool.txt for analysis?


_____________________________

David Burg
Software Development,
InCD Project Leader

Nero AG
Im Stoeckmaedle 18
76307 Karlsbad
Germany

fax: +49 (0)7248 928 299

email: dburg@nero.com
http://www.nero.com

(in reply to yanales)
Post #: 6
RE: Problem InCD ?! - 6/9/2004 2:43:18 PM   
yanales

 

Posts: 22
Joined: 5/26/2004
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A New FW doesn't exist for this drive !

(in reply to yanales)
Post #: 7
RE: Problem InCD ?! - 6/9/2004 3:43:15 PM   
dburg

 

Posts: 224
Joined: 6/10/2003
From: Germany
Status: offline
... Can you then give the log files and infotool.txt for analysis?


_____________________________

David Burg
Software Development,
InCD Project Leader

Nero AG
Im Stoeckmaedle 18
76307 Karlsbad
Germany

fax: +49 (0)7248 928 299

email: dburg@nero.com
http://www.nero.com

(in reply to yanales)
Post #: 8
RE: Problem InCD ?! - 6/10/2004 1:14:43 AM   
yanales

 

Posts: 22
Joined: 5/26/2004
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Sure ! But tell me please where can i found them ?

(in reply to dburg)
Post #: 9
RE: Problem InCD ?! - 6/10/2004 3:40:34 AM   
yanales

 

Posts: 22
Joined: 5/26/2004
Status: offline
InfoTools.txt i know how to do(it is in tolls of nero), but what is mean log files , tell me please where can i found them.

(in reply to yanales)
Post #: 10
RE: Problem InCD ?! - 6/10/2004 7:22:50 PM   
dburg

 

Posts: 224
Joined: 6/10/2003
From: Germany
Status: offline
The log files are described in "InCD 4 - FAQ.html" in the installation folder of InCD 4.

More exactly:

"- error.log in the installation path (all OSes)
- srverror.log in the installation path (WindowsNT4/2000/XP)
- \windows\InCD\incderr.log (Windows95B/98/ME)
- \windows\incdpass.log (Windows95B/98/ME). This file might have a size of zero bytes or not even exist. "

Btw, notice that infotools.txt contains your serial number at the beginning, please remove it if posting the infotool.txt in the forum. ;-)


_____________________________

David Burg
Software Development,
InCD Project Leader

Nero AG
Im Stoeckmaedle 18
76307 Karlsbad
Germany

fax: +49 (0)7248 928 299

email: dburg@nero.com
http://www.nero.com

(in reply to yanales)
Post #: 11
RE: Problem InCD ?! - 6/11/2004 1:00:48 PM   
yanales

 

Posts: 22
Joined: 5/26/2004
Status: offline
Ok, i sent the 2 log files to your email dburg@nero.com

Yan.

(in reply to dburg)
Post #: 12
RE: Problem InCD ?! - 6/11/2004 3:33:38 PM   
yanales

 

Posts: 22
Joined: 5/26/2004
Status: offline
I formatted CD-RW HS in other drive (CD-Writer) and inserted to my drive.
Result: The InCD have "!" sign.

(in reply to yanales)
Post #: 13
RE: Problem InCD ?! - 6/11/2004 3:56:03 PM   
dburg

 

Posts: 224
Joined: 6/10/2003
From: Germany
Status: offline
From the log files, it looks like the fw has a defect:

"Not writable by InCD: In disc info, disc status is 0 (empty)."

After low level (physical) format, the disc status shall not be 0.

I would like to get this device in test and verify this on bus trace log files, however this is not possible while preparing stuff for the osta udf plugfest next week. :-/


_____________________________

David Burg
Software Development,
InCD Project Leader

Nero AG
Im Stoeckmaedle 18
76307 Karlsbad
Germany

fax: +49 (0)7248 928 299

email: dburg@nero.com
http://www.nero.com

(in reply to yanales)
Post #: 14
RE: Problem InCD ?! - 6/12/2004 6:06:14 AM   
yanales

 

Posts: 22
Joined: 5/26/2004
Status: offline
But it is oK ! becouse format the InCD cannot do , so disc's isn't formatted ,
The problem is the InCD cannot format and cannot read formatted discs.
I again will send you logs file , that copy after i was insert to the drive formatted disc on other cd-writer.

(in reply to dburg)
Post #: 15
RE: Problem InCD ?! - 6/13/2004 4:32:24 PM   
dburg

 

Posts: 224
Joined: 6/10/2003
From: Germany
Status: offline
Yan, if the device reports the formatted disc as empty, InCD will not read it (because there is no crystal ball telling it that the reported-as-empty media is in fact formatted ;-)). If the device reports the disc as empty just after a physical format operation completed, InCD will assume that the format failed and that it is not able to write initial filesystem information.

In both cases, it looks like the device does not conform to mmc specifications (but as said "I would like to get this device in test and verify this on bus trace log files"). Such conformity is a minimum requirement of InCD to work. Do you understand?


_____________________________

David Burg
Software Development,
InCD Project Leader

Nero AG
Im Stoeckmaedle 18
76307 Karlsbad
Germany

fax: +49 (0)7248 928 299

email: dburg@nero.com
http://www.nero.com

(in reply to yanales)
Post #: 16
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