Actually Rimage helped me fix the problem (it was an OS driver issue) and upgraded my equipment for free. I'd recommend working with them if you have a problem, they will definitely see you through it and make sure you're well off in the end.
They may be a small company, and therefore experience some communications issues, but I'm extremely satisfied with my dealings now that its all said and done and my machine works properly. Their tech support diagnosed the problem as being with their hardware initially, which it wasnt, and so I can't blame them for the problems. They took blame for something that was my fault (well, my OS's fault) not theirs. Rimage helped more than most companies would have, and now everything works great - AND i have better equipment, all thanks to them.