[Philips apparently didn't learn, so we need to teach them
]I was on the Net looking to find anyone who have had their Philips CDRW drive go out on them with in 2 years or so. I had the CDD4801 Drive that came with my Gateway PC I bought in 2000. It died on me like I said after about 2 years and only maybe 40 disks burned. I was lucky because my 3 year Gateway warrantee covered it, but I had to do some strong convincing to Gateway not to replace my drive with another Philips drive, what ever the model. They sent me a LG 48x24x48 drive that I'm very happy with, and is rated as one of the best. I guess Gateway got wise to the problem with the Philips drives but would not say there was a known problem with them.
My Friend, she wasn't so lucky her CDD4801 drive that came with her Compaq PC died about a week ago and her warrantee was for only 1 year. when she called me with computer problems (I'm a A+ certified tech) and told me the symptoms, not being able to get her CDRW drive to read CD's and her PC freezing up all the time, I asked her if the drive was made by Philips. of course I heard the how did you now statement and asked if it was a CDD4801 model. You guessed it same drive. Now let's get down to business, You have a Philips 800 series CDRW drive correct? is it the CDD4801 OEM drive that many PC manufactures put into their units they sold from about 1999 to 2001? or is it the Philips model PCRW804 UNIT? Either way they are the same unit. I have tried to get Philips to replace my friends drive. I explained to them I was aware there was a problem with this model and wanted them to replace or refund my friend money so she can get another drive.
Philips sent me back an email saying that they don't handle this model and I needed to contact Gateway to take care of it. I told them they were responsible for the defective drive since they made it, but after 3 letters to them the refuse to deal with me or admit there is a problem with these units,
So I trying to round up as many people out there who have the same kind of problems with the Philips CDRW they own, To email me and I will get the ball rolling to try to get them to make it right with the people who have this Junky drive.
I not talking about any law suit, not just yet. I will first try to make them see that it will be cheaper to reimburse people for their crappy then have the BBB the FTC and Consumers Report have negative warnings about there product which in turn will cause thousands stay away from their product and cause them to lose money.
Anyway I just need from you a return email confirming that you have the same drive and problems with it as my self and my friend does. when I can get around 10 or more responses from people having this cappy Philips drive I will contact the above agency's and start the ball rolling.
So please send me back your story with this drive and maybe I can get them to make it right with you.
Originally posted by SharkDonn
I have a Philips CDD 4801 CD R/RW (factory installed). I can burn a new CD perfectly, but a copy of a new one gives me a notice about not enough buffer, and it won't complete the burn. It's almost two years old, but it has always been like this. Anything I can do, and is there an update download available anywhere?