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InfoPro Freezes - 3/24/2005 1:10:41 PM   
jakeduck

 

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Have not had a problems with the program until today. When I ask it to identify media it freezes and locks up my computer. I am using an external Sony 710-UL, have uninstalled and reinstalled but no differance. The drive seems to be working except with infoPro.
Any Help
Post #: 1
RE: InfoPro Freezes - 3/25/2005 1:41:11 PM   
emperor


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tried latest 3.55 version?

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RE: InfoPro Freezes - 3/25/2005 4:05:23 PM   
jakeduck

 

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"Tis the one that started the problem.

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RE: InfoPro Freezes - 3/26/2005 2:15:09 AM   
zebra


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Hrrrrrm. Not good. Will look into this for you!


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Post #: 4
RE: InfoPro Freezes - 3/27/2005 1:34:28 AM   
zebra


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Latest firmware is on the drive?

Tried converting to a LiteOn instead?


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Post #: 5
RE: InfoPro Freezes - 3/27/2005 9:05:35 AM   
jakeduck

 

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Latest firmware installed, the drive is six months old and i don't want to spend the $$. Beside I like Sony and the drive does and did everything until recently?

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Post #: 6
RE: InfoPro Freezes - 3/27/2005 9:51:42 AM   
jakeduck

 

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Just another note Nero info tool works !

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Post #: 7
RE: InfoPro Freezes - 3/28/2005 8:35:42 PM   
zebra


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Haha, no I meant TURN the drive to a LiteOn. It's actually a liteon manufactured drive, running a Sony OEM firmware. The drives traditionally perform better running the LiteOn firmwares.


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Post #: 8
RE: InfoPro Freezes - 3/29/2005 8:20:00 AM   
jakeduck

 

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Can you point me in that direction

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RE: InfoPro Freezes - 3/30/2005 7:01:31 AM   
zebra


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http://www.speedlabs.org

Ask over there about Sony LiteOn conversions. My men will help you out! :-D


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Post #: 10
RE: InfoPro Freezes - 4/1/2005 3:24:30 AM   
nicw


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Create the freeze, then send me the dvdinfopro.log file from the installed directory, it *may* lead me to your problem. I have had not any other reports of this kind to date.

It may be a while before I get to look at the code if a problem exists as I am across the other side of the planet visiting Roxio and Sonic.

cheers
NicW


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Post #: 11
RE: InfoPro Freezes - 4/3/2005 10:27:13 AM   
jakeduck

 

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Need directions on getting the "dvdinfopro.log file" When I ask the program to do the media id the window goes blank and the hour glass appears and thats it. I have to disconnect the external drive or pull the battery to turn it off. When I come back the software for the external drive (nero) is wrecked ( little yellow circle with an "!" mark) according to Sony's tech support. I have to uninstall and reinstall to return to normal. I have been using the program with no problems until I upgraded.
Thanks for any help

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Post #: 12
RE: InfoPro Freezes - 4/3/2005 11:20:14 AM   
Flash


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quote:

ORIGINAL: jakeduck

Need directions on getting the "dvdinfopro.log file"


quote:

ORIGINAL: nicw

Create the freeze, then send me the dvdinfopro.log file from the installed directory, cheers
NicW

C:\Program Files\DVDInfoPro\dvdinfopro.log


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Post #: 13
RE: InfoPro Freezes - 4/3/2005 3:14:45 PM   
jakeduck

 

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Log Started Sunday, April 03, 2005 13:11:10
program exe path C:\Program Files\DVDInfoPro\
Program Version V3.53
Operating System - Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Memory statistics
13:11:10 45 percent of memory is in use.
13:11:10 There are 523248 total KB of physical memory.
13:11:10 There are 285312 free KB of available physical memory.
13:11:10 There are 2633348 total KB of paging file.
13:11:10 There are 2417888 free KB of available paging file.
13:11:10 There are 2097024 total KB of virtual memory.
13:11:10 There are 2067284 free KB of available virtual memory.
13:11:10 Checking DLL version comctl32.dll Version = 5.082
13:11:10 CheckSystemDPI() - Start
13:11:10 System DPI settings X = 96 Y = 96
13:11:10 Adjusting objects to suit DPI setting
13:11:10 InitWindowPos() - Start
13:11:10 Setting window co-ordinates X = 192 Y = 120
13:11:10 InitWindowPos() - End
13:11:10 InitMemberVariables() Start
13:11:10 InitMemberVariables - Clearing StringArrays
13:11:10 InitMemberVariables() End
13:11:10 InitDisplays() - Start
13:11:10 InitDisplays() - End
13:11:10 InitStatusAreaIcon - Start
13:11:10 Status Area Icon Initialised
13:11:10 InitStatusAreaIcon - End
13:11:10 CheckMinimize() - Start
13:11:10 CheckMinimize() - End
13:11:10 InitInterfaces() - Start
13:11:10 Checking OS version and if aspi required.
13:11:10 OS is NT4.0 or later, SPTI is requested
13:11:10 Attempting to read all devices and create device list
13:11:10 Start FillDeviceComboList()
13:11:10 FillDeviceComboList() - Successfully fetched logical drive strings
13:11:10 FillDeviceComboList() - Start inquiry loop
13:11:10 FillDeviceComboList() - Getting drive handle
13:11:10 FillDeviceComboList() - Got a device sending INQUIRY
13:11:10 FillDeviceComboList() - Found Device TOSHIBA MK6025GAS
13:11:10 FillDeviceComboList() - Getting drive handle
13:11:10 FillDeviceComboList() - Got a device sending INQUIRY
13:11:10 FillDeviceComboList() - Found Device TOSHIBA MK6025GAS
13:11:10 FillDeviceComboList() - Getting drive handle
13:11:10 FillDeviceComboList() - Got a device sending INQUIRY
13:11:10 FillDeviceComboList() - Getting drive handle
13:11:10 FillDeviceComboList() - Got a device sending INQUIRY
13:11:10 FillDeviceComboList() - Found Device MATSHITAUJDA755 DVD/CDRW
13:11:10 FillDeviceComboList() - End inquiry loop
13:11:10 FillDeviceComboList() - Added String MATSHITAUJDA755 DVD/CDRW (F:)
13:11:10 End FillDevicesComboList()
13:11:10 Device list created successfully - selecting default device
13:11:10 InitInterfaces() - End
13:11:10 Start OnSelchangeDevicescombo()
13:11:11 Start GetSelectedDevice()
13:11:11 End GetSelectedDevice()
13:11:11 GeneralInfo() - Calling TestMMCCompliant()
13:11:11 Testing for MMC compliance
13:11:11 TestMMCCompliant() successful - looking for page 2Ah
13:11:11 TestMMCCompliant() - Found page 1h
13:11:11 TestMMCCompliant() - Found page 5h
13:11:11 TestMMCCompliant() - Found page 8h
13:11:11 TestMMCCompliant() - Found page dh
13:11:11 TestMMCCompliant() - Found page eh
13:11:11 TestMMCCompliant() - Found page 1ah
13:11:11 TestMMCCompliant() - Found page 1ch
13:11:11 TestMMCCompliant() - Found page 1dh
13:11:11 TestMMCCompliant() - Found page 2ah
13:11:11 TestMMCCompliant() - page 2Ah found.
13:11:11 OnSelchangeDevicescombo() - TestMMCCompliant() - successful
13:11:11 OnSelchangeDevicescombo() - Device selected = MATSHITAUJDA755 DVD/CDRW
13:11:11 End OnSelchangeDevicescombo()
13:11:11 Start GetMediaType()
13:11:11 GetMediaType() - Sending SCSI_Cmd_ReadDvdStruct command 00h
13:11:11 GetBookType() - Sending SCSI_Cmd_ReadDvdStruct command
13:11:11 GetBookType() - SCSI_Cmd_ReadDvdStruct failed, returned non zero
13:11:11 GetBookType() - SCSI_Cmd_ReadDvdStruct, Both 00h and 11h failed.
13:11:11 GetMediaType() - Sending SCSI_Cmd_ReadToc command
13:11:11 Early End 1 GetMediaType()
13:11:11 Start GetMediaType()
13:11:11 GetMediaType() - Sending SCSI_Cmd_ReadDvdStruct command 00h
13:11:11 GetBookType() - Sending SCSI_Cmd_ReadDvdStruct command
13:11:11 GetBookType() - SCSI_Cmd_ReadDvdStruct failed, returned non zero
13:11:11 GetBookType() - SCSI_Cmd_ReadDvdStruct, Both 00h and 11h failed.
13:11:11 GetMediaType() - Sending SCSI_Cmd_ReadToc command
13:11:11 Early End 1 GetMediaType()
13:11:11 GetDriveConfiguration() - Start
13:11:11 GetDriveConfiguration() - profile found 0h
13:11:11 GetDriveConfiguration() - profile found 10h
13:11:11 GetDriveConfiguration() - profile found ah
13:11:11 GetDriveConfiguration() - profile found 9h
13:11:11 GetDriveConfiguration() - profile found 8h
13:11:11 GetDriveConfiguration() - feature found 1h
13:11:11 GetDriveConfiguration() - feature found 2h
13:11:11 GetDriveConfiguration() - feature found 3h
13:11:11 GetDriveConfiguration() - feature found 10h
13:11:11 GetDriveConfiguration() - feature found 1dh
13:11:11 GetDriveConfiguration() - feature found 1eh
13:11:11 GetDriveConfiguration() - feature found 1fh
13:11:11 GetDriveConfiguration() - feature found 21h
13:11:11 GetDriveConfiguration() - feature found 23h
13:11:11 GetDriveConfiguration() - feature found 24h
13:11:11 GetDriveConfiguration() - feature found 26h
13:11:11 GetDriveConfiguration() - feature found 2dh
13:11:11 GetDriveConfiguration() - feature found 2eh
13:11:11 GetDriveConfiguration() - feature found 100h
13:11:11 GetDriveConfiguration() - feature found 103h
13:11:11 GetDriveConfiguration() - feature found 105h
13:11:11 GetDriveConfiguration() - feature found 106h
13:11:11 GetDriveConfiguration() - feature found 107h
13:11:11 Start DoModeSensePages()
13:11:11 DoModeSensePages() - byte 2 = 3fh
13:11:11 DoModeSensePages() - byte 3 = 7h
13:11:11 DoModeSensePages() - byte 4 = f1h
13:11:11 DoModeSensePages() - byte 5 = 63h
13:11:11 End DoModeSensePages()
13:11:11 Start GetDriveSerialNumber()
13:11:11 End GetDriveSerialNumber()
13:11:11 GetDriveConfiguration() - End
13:11:11 Start WaitUnitReady
13:11:11 Start OnDriveinfo() function
13:11:11 Interrogating drive for info
13:11:11 OnDriveinfo() - Interface type reported as 2
13:11:11 GetDriveConfiguration() - Start
13:11:11 GetDriveConfiguration() - profile found 0h
13:11:11 GetDriveConfiguration() - profile found 10h
13:11:11 GetDriveConfiguration() - profile found ah
13:11:11 GetDriveConfiguration() - profile found 9h
13:11:11 GetDriveConfiguration() - profile found 8h
13:11:11 GetDriveConfiguration() - feature found 1h
13:11:11 GetDriveConfiguration() - feature found 2h
13:11:11 GetDriveConfiguration() - feature found 3h
13:11:11 GetDriveConfiguration() - feature found 10h
13:11:11 GetDriveConfiguration() - feature found 1dh
13:11:11 GetDriveConfiguration() - feature found 1eh
13:11:11 GetDriveConfiguration() - feature found 1fh
13:11:11 GetDriveConfiguration() - feature found 21h
13:11:11 GetDriveConfiguration() - feature found 23h
13:11:11 GetDriveConfiguration() - feature found 24h
13:11:11 GetDriveConfiguration() - feature found 26h
13:11:11 GetDriveConfiguration() - feature found 2dh
13:11:11 GetDriveConfiguration() - feature found 2eh
13:11:11 GetDriveConfiguration() - feature found 100h
13:11:11 GetDriveConfiguration() - feature found 103h
13:11:11 GetDriveConfiguration() - feature found 105h
13:11:11 GetDriveConfiguration() - feature found 106h
13:11:11 GetDriveConfiguration() - feature found 107h
13:11:11 Start DoModeSensePages()
13:11:11 DoModeSensePages() - byte 2 = 3fh
13:11:11 DoModeSensePages() - byte 3 = 7h
13:11:11 DoModeSensePages() - byte 4 = f1h
13:11:11 DoModeSensePages() - byte 5 = 63h
13:11:11 End DoModeSensePages()
13:11:11 Start GetDriveSerialNumber()
13:11:11 End GetDriveSerialNumber()
13:11:11 GetDriveConfiguration() - End
13:11:11 OnDriveInfo() - SCSI_REPORT_KEY successful
13:11:11 End OnDriveinfo()
13:11:11 Start DisplayDriveInfo()
13:11:11 Ready
13:11:11 End DisplayDriveInfo()
13:11:11 Device selected = F: MATSHITAUJDA755 DVD/CDRW
13:11:11 Always on top not selected
13:11:11 Initialising custom buttons
13:11:11 Killing timer STARTUP_TIMER
13:11:11 Initialising custom buttons
13:11:11 Start WaitUnitReady
13:11:11 Start WaitUnitReady
13:11:11 Start DisplayDriveInfo()
13:11:11 Ready
13:11:11 End DisplayDriveInfo()
13:11:11 Open About dialog command received
13:11:19 Open About dialog command received
13:18:12 Exit program command received
13:18:27 Saving current device
13:18:27 Deleting Status Area Icon
13:18:27 Status Area Icon deleted
13:18:27 Saving windows co-ordinates
13:18:27 Destroying device list array
13:18:27 Calling EndDialog()
13:18:27 Log Finished Sunday, April 03, 2005 13:18:27
Thanks Flash and I hope this is want nicw wants

(in reply to Flash)
Post #: 14
RE: InfoPro Freezes - 4/3/2005 7:17:25 PM   
jakeduck

 

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Joined: 3/24/2005
Status: offline
I don't think the above log will help since it refers to the internal drive. While mucking around trying to get the external drive back up and running I found something interesting. After uninstall and install and on and on....... I was hooking up the sony 710 using the iLink connection, so I switched to a usb 2.0 connection and the drive and the program DVDInfopro worked! I did a media read test and all went well. Now do I have a problem with the connection or the software?
This is driving me nuts I hope it is not doing the same to anyone else!

(in reply to jakeduck)
Post #: 15
RE: InfoPro Freezes - 5/19/2005 12:20:56 PM   
netwar

 

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Joined: 5/19/2005
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Having same problem with an external NEC3520 w/firmware 1.0U, InfoPro V3.57 thru firewire.

Problem is when i try to identify the disk.. It hangs up the application.. need to shutdown (kill) application and recycle power of external drive. On internal drive will identify ok... internal is a SONY 510A...

External drive chipset is an Oxford firewire chipset.. haven't tried on USB cause don't have USB2...

If need more info.. can try to get it..

Netwar

(in reply to jakeduck)
Post #: 16
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